Vista previa generada por IA
Lead front office operations driving data platform excellence in Boston.
Oversee incident management, automation, and AI-driven triage for mission‑critical financial services.
Title: GAPS Data Production Engineering Lead, VP - State Street Investment Management
Location: Boston, Massachusetts
Leading other resources in the Front Office team, this role requires experience in working with business clients to understand issues impeding their day to day activities. The role operates as a platform owner, senior escalation leader, and enterprise operations authority across data, database, cloud, application support, and ITSM domains
Main Duties and Responsibilities
Incident Management -including major incidents
Team leadership -role will include oversight of other resources in region
Crafting SOP’s and training documents
Training and onboarding of new resources
Direct accountability for platforms that are:
Client‑visible and revenue‑impacting
Regulatory and audit examined
Central to trade processing, data integrity, and reporting accuracy
Responsibilities include acting as:
Senior escalation authority for P1/P2 incidents
Accountable owner for audit findings and remediation
Decision authority during production crises and risk trade‑offs
The role has includes end‑to‑end ITSM accountability across critical platforms, including:
Major Incident command and coordination
Problem management and recurrence reduction
Production change readiness and gating
Operational metrics (availability, MTTR, trends)
In addition to steady‑state operations, the role actively drives:
AI‑enabled incident triage and diagnostics
Automation of L2/L3 support workflows
Predictive and preventive operational capabilities
Required Skillset:
Understanding of and ability to use PL/SQL
Working knowledge of Autosys
Strong knowledge of Unix/linux including shell scripting
General understanding of Windows
Excellent written and oral communication skills
Desirable:
15+ years of database administration, cloud and production support experience.
Experience managing production support team
Strong experience in Incident, Problem, Change, and Capacity Management.
Experience supporting mission‑critical financial applications.
Experience working within 24x7 operational support environments.
Education
Bachelors Degree level qualification in a computer or IT related subject preferred.
Salary Range:
$120,000 - $202,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes:
our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long‑term disability, and other optional additional coverages; paid‑time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance‑based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home .
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.