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Join RBCx as a Customer Experience Specialist in Toronto
Help families across Canada receive top‑notch support while advancing your career in tech
RBCx pursues big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn’t just a place to work, but a place to belong. We’re currently looking for ambitious trailblazers and curious minds who want to help grow the next generation of Canadian tech companies. If that’s you, we can’t wait to connect.
What is the opportunity?
We are looking for a talented and passionate team-player to join the Mydoh team as a Customer Experience Specialist. Your goal will be to provide exceptional support to families across Canada.
In this role, you will provide the voice of the customer to the team, while helping users with their day to day questions. You will bring an entrepreneurial mindset and energy to working with customers to ensure satisfaction.
What will you do?
Proactively engage with customers through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
Provide an invaluable customer experience by understanding customers’ immediate and future needs and providing timely resolutions
Contribute to team results by supporting all colleagues to be successful in meeting customer needs
Maintain high levels of customer engagement and satisfaction
What do you need to succeed?
Must-have
Exceptional customer service capability and confidence in engaging customers across multiple channels (i.e. phone, email, live chat, etc.) using a friendly, positive and professional tone
The ability to communicate flawlessly in English
A drive to provide exceptional customer service
Proven ability to prioritize, and multi-task in a fast-paced environment
An ability to think in action, problem solve, and collaborate closely with colleagues
A strong desire and willingness to learn and apply learnings
Flexible availability
Nice-to-have
Fluency in French
Experience working in a start-up environment
Previous experience working in a Contact/Call Centre for a financial institution and/or service industry
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits.
Leaders who support your development through coaching and managing opportunities
Work with a dynamic, collaborative, progressive, and high-performing team
Ability to make a difference and lasting impact
A remote and flexible working environment
Job Skills
Job Skills Apropiación, Atención al cliente, Banca de sucursales, Compromiso del cliente, Comunicación, Cuentas bancarias, Éxito del cliente, Jugador de equipo, Necesidades de los clientes, Orientado al detalle, Toma de decisiones, Trabajo en equipo, Voz del cliente (VOC)
Additional Job Details
Additional Job Details Address: 20 KING ST W:TORONTO City: Toronto Country: Canadá Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-22 Application Deadline: 2026-08-06 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review your resume in more detail.