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Senior Operations Analyst – design and support medium‑complex business solutions at RBC in Minneapolis.
Apply now to lead technology innovation, improve processes, and drive impact in banking operations.
Title
Senior Operations Analyst, Business Managed Solutions
Location
Minneapolis, Minnesota, United States of America
Description
Job Description
What is the opportunity?
As a Senior Operations Analyst on the Business Managed Solutions team, you would be responsible to design, implement, and maintain medium to high complexity business managed technology solutions. This role performs daily oversight activities that validate processes are executed, as designed and escalates issues, as appropriate. Incumbent will develop technical documentation, system guides, and provide training on end-user efficiency solutions. Partnering with Operation’s resources to assess and design new processes or process modifications to increase department efficiency, reduce risk, or enrich service. You will analyze and resolve escalated issues independently with minimal supervision.
If you have enjoy fast paced challenging work, and are looking for the next step in your career, we want to hear from you!
What will you do?
Develop business managed technology solutions of medium to high complexity using different technology methods (SQL Server, Tableau, MS Access, VBA, SSIS, etc.).
Develop and maintain technical documentation for technology solutions
Perform ongoing production support and maintenance updates for established technology solutions.
Execute daily oversight activities to validate system processes are executing as designed
Analyze and resolve escalated problems while ensuring adherence to all regulatory and firm policy requirements. Consult with RBC IT and vendor resources to research and resolve both system and user-generated exceptions. Consult with Operations and other RBC Business Units requiring information regarding processes supported within system(s)
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants
Interpret complex technical or operational concepts to design comprehensive solutions. Review, design, and implement new processes/process changes and procedures to increase department efficiency, reduce risk, or enrich service.
Participate in Operations, firm, and/or industry initiatives providing process design, expert product knowledge, technical expertise, and problem solving unique to one or more specialty areas.
Participate in business requirement development, UAT testing, end-user training, and implementation support for enhancements and new firm initiatives for changing technology systems, supporting department processes
Develop and provide ongoing training support for end-user resources related to the department’s processes and systems. Provide feedback to department leadership team when appropriate. Develop and maintain end-user system guides, department procedures, and process maps
What do you need to succeed?
Must-have
4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
3+ years prior securities, banking, technology and/or job specific related industry experience
Series 7 or Series 99 or ability to obtain in 120 days
3+ years business process redesign, SQL Server development, robotics & AI, VBA development, MS Access development, analysis and/or risk control experience
Nice-to-have
Experience using Tableau data visualization software
Experience developing ETL processes with SSIS framework
Experience with .NET development methods
4-year degree from an accredited university in business, finance or related field
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
The good‑faith expected salary range for the above position is $70,000 - $130,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company‑matching contributions; health, dental, vision, life and disability insurance; and paid time‑off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC’s high performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value
Job Skills
Adaptabilidad, Aprendizaje activo, Atención al cliente, Effectiveness Measurement, Entrega operacional, Mejoras de procesos, Pensamiento crítico, Toma de decisiones, Valoraciones de negocios
Address
250 NICOLLET MALL:MINNEAPOLIS
City
Minneapolis
Country
Estados Unidos
Work hours/week
40
Employment Type
Full time
Platform
WEALTH MANAGEMENT
Job Type
Regular
Pay Type
Salaried
Posted Date
2026-07-22
Application Deadline
2026-08-06
Note
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC.
Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com .