Trade Finance Operations- Service Quality and Support

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Senior Trade Finance Operations role focused on service quality and support in Mumbai.

Support GTFO teams across APAC & EMEA, streamline processes, ensure SLA compliance, manage incidents and contribute to projects.

Job Title

Trade Finance Operations - Service Quality and Support

Department

GTFO - Service Quality and Support

About Business line/Function

GTFO(Global Trade Finance Operations) is responsible for the Back Office Operations on Documentary Trade Finance, Import & Export, Collections etc., and Guarantees Operations. The team supports a wide range of Trade Finance services across APAC & EMEA regions.

Position Purpose

The platform supports countries across globe in APAC & EMEA with standard trade applications. The position is required to support GTFO Trade finance teams in daily issues involved around BAU, streamline processes, SLA, Improve Quality and manage Incidents, RCA and Remediation’s, support other Trade teams in GTFO including IT initiatives. Contribute to Projects related to growth/optimization and Monitoring of platform performance for outsourced provider and BNPP Operations.

Responsibilities

Direct Responsibilities

• Monitor and Support GTFO Service delivery, Project Management

PERFORMANCE MONITORING, BAU Support & Quality, ANALYSIS AND REPORTING:

I. Run Stabilization and Optimization:

• Ensure maintenance of Standard Operating Procedure (SOPs) section-wise (imports / Exports / product Transverse / Support SOPs) and inform the Head - Organization and Support
• Propose enhancements and quick wins (process, organization or system) and supervise alignment on best practices
• Follow up and challenge partner's continuous improvement initiatives (FMEA: Failure Model Error Analysis)
• Optimization activities and monitor possible dependencies with transition activities.
• Ensure Continuous improvements by leading Optimization initiatives to improve platform monitoring, reduce inefficiencies, control risks, standardize processes, automation proposals.
• Analyse performance measures and report in a timely fashion with a focus and depth relevant to the client stakeholders:
• Most of the indicators will be provided by the supplier (IBM Workflow Management)
• Some data will be maintained and monitored directly by the Organization & Support team (e.g.: the users' access rights monitoring files, Error Log)
• Liaise with BNPP Middle Offices for Performance Management issues, suggest process changes.
• Contribute to service quality improvement
• Chairing of SLA meetings with client sites: Enforce SLA commitments.
• Jurisdiction Management, ISO Certification and Management
• Intellimatch activities
• BEACON and other reports.

II. Transition activities:

• Co-ordinate locally transition project office activities
• Represent the Trade Finance COO in the Operation Center Set-up work stream for all aspects.
• Facilitate complementary investigation onshore.
• Support Partner's transition action plan, conclusions and implementation
• Propose actions to secure ramp up phases and lead data migration and business rehearsal activities at GTFO level
• Contribute to SOPs documentation prior to knowledge cascade
• Transfer knowledge of Territories specificities internally with other team members

II. Claims Management:

• Perform Root Cause analysis and coordinate for correction. Manage accounting entries corrections in the accounting tool.
• Monitor the effectiveness of Action Plan
• Related SOPs: Customer Claims Processing, Processing of an error identified at BO level, Regularization / Reconciliation

III. Performance Reporting: Responsible for coordinating/reporting on all BNPP MIS reports / Governance deck

IV. Other Responsibilities

• A. Bring Direct contribution to BNPP operational permanent control framework
• B. Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls
• C. Ensure appropriate escalation to management and/or permanent control (or compliance as appropriate) as soon as an issue is identified.
• D. Comply with internal and external regulatory and compliance requirements
• E. Comply with the BNPP standards of Code of Conduct
• F. Comply with the BNPP IT Security policies
• G. Anti‑Money Laundering / Financial Sanctions “AML/FS” related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS‑related Group Policies and execution of associated operational controls, and to promptly elevate any resulting hit for analysis and decision.

Contributing Responsibilities

To contribute to the IT and Transversal projects from time to time.

Specific Qualifications (if required)

Graduate/post Graduate from a recognised university.

Certification in Trade Finance. Additional qualifications in CDCS & other ICC certification is an added advantage.

IIBF certifications is an added advantage.

Linguistic capabilities like French language is a plus.

Behavioural Skills: Good Communication skills, Client centric Approach, presentable, maintain office decorum etc. abide by the BNPP code of behavior and principles, BNPP values.

Technical & Behavioral Competencies, Transversal skills

5+ years of experience within Trade Finance /Back Office related Trade Operations

Strong communication skills with good level of written/Spoken English;

Good knowledge of MS office tools (Excel, Word, PPT)

Team management, Excellent interpersonal skills, Capacity to work in a multicultural environment and in a team; Ability to manage / facilitate a meeting.

Professionalism: resolution of problems, quality oriented, respect of the commitments;

Capacity to assist his/her colleagues, internal customers and his management.

Attention to detail/ Good analytical skills, Innovative thinking, Ability to Manage a project

Ability to understand, explain and Make a Change.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and is committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.