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Business Support Associate – Global Markets Credit role at Bank of America in New York City.
Manage administrative functions, lead projects, and support credit operations using M365, Powerpoint, and project management skills.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description
Leads diverse administrative functions usually for a very large, complex department or business unit. Functions may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and lead projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May provide workflow direction.
Job Description
Work as part of the GMC COO team to ensure the seamless delivery of the Global Markets Credit mandate.
Coordinate and deliver lead on regional and global initiatives/project that impact multiple industries and products.
Focal point of contact for internal stakeholders including Front Line Units and Enterprise Functions such as Audit, Risk and Technology.
Lead initiatives help to increase efficiencies, best practices and controls across Global Markets Credit.
Assist/lead credit officers through various processes including audit reviews, regulatory examinations and operational initiatives (OpEx).
Work with EMEA and Global COO on presenting business strategy, priorities/initiatives and ad-hoc topics to leadership groups within GMC and across the organization.
Become an advisor to Credit Officers within the region on policy and procedural issues. Influence, develop and maintain successful relations with support partners across the Enterprise
Reporting – BAU/thematic reports for internal projects, management updates and regulatory requests.
Manage recurring routines impacting Global Markets Credit
Assist with administrative deliverables (Floorplans, Headcount Planning, Readiness)
Required Skills
- Excellent Communications Skills – Ability to present complex and detailed information in a concise and precise way
- Good knowledge of M365 – Comfortable managing and interrogate large data sets (Pivot Tables, intermediate level functions such as lookups, index, Match)
- Strong Powerpoint Skills – Ability to construct relevant dashboards/storyboards to inform stakeholders on projects as well as lead BAU routines.
- Project management skills – ability to develop and execute project plans
- Truly comfortable in a fast‑paced and change‑oriented environment. Flexible working manner. Able to manage diverse workloads and prioritize accordingly
- Strong Analytical & Problem‑Solving Skills – Ability to analyze large data sets, identify trends, investigate exceptions, and translate findings into actionable recommendations.
- Stakeholder Management – Ability to build effective relationships across teams.
- Governance & Control Mindset – Understanding of risk and control principles, issue management, audit/regulatory expectations, and the importance of maintaining a strong control environment.
- Data Management & Reporting – Experience producing management information (MI), KPIs, KRIs, and executive reporting with a focus on data quality and consistency.
- Process Improvement & Automation – Demonstrated ability to identify inefficiencies and leverage technology, automation, and process redesign to improve operational effectiveness.
- Business and Product Knowledge – Foundational understanding of Global Markets products and trading activities, particularly Credit, Rates, FX, Equities, and their associated risk profiles.
- Strategic Thinking – Ability to understand broader business objectives and connect day‑to‑day activities with larger organizational priorities and risk management goals.
Desired Skills
- Experience of working in/or partnering alongside a controls or governance environment or currently operating in a similar COO capacity would be an advantage.
- Experience with credit related processes preferred but not a mandatory requirement
- Execution‑oriented and results‑focused self‑starter able to work independently
- Excellent written and oral communication skills at all levels (i.e. colleagues to senior management) and situations (i.e. one‑on‑one to presentations).
- A pragmatic and flexible attitude towards problem solving, and a consultative working style. Good team player with positive “can‑do” attitude.
Skills
- Attention to Detail
- Data Collection and Entry
- Record Keeping
- Oral Communications
- Written Communications
- Collaboration
- Customer and Client Focus
- Planning
- Prioritization
Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent
Shift
1st shift (United States of America)
Hours Per Week
40