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Senior Technical Project Manager driving AI monitoring at Vanguard in Malvern, PA – hybrid role.
Lead cross-divisional execution of responsible AI observability with tools like Arize, ServiceNow, and PagerDuty.
Data Defense Technical Project Manager
Drive forward Vanguard’s strategy to scale AI responsibly across the organization. In this role you will be responsible for leading cross-divisional efforts to operationalize Vanguard’s enterprise Continuous Monitoring function as a core component of the Responsible AI Framework. This role drives the execution, scale, and adoption of monitoring capabilities across AI systems, ensuring consistent observability, risk detection, and lifecycle feedback across all production environments. Operating in a highly federated governance model, the Project Manager coordinates across CDAO, IT, Risk, Legal, Product, and Engineering teams to establish standardized monitoring processes, align tooling (e.g., Arize), and operationalize monitoring requirements as outline in the AI governance Policy . The role focuses on closing cross-team execution gaps, ensuring traceability and audit readiness, and enabling scalable, risk-based monitoring practices across all AI systems. This role does not own AI risk decisions but ensures the Continuous Monitoring function is executed consistently, transparently, and in alignment with enterprise Responsible AI requirements. In this role you will support the following activities:
Cross-Divisional Program Leadership
Lead enterprise-wide rollout of Continuous Monitoring capabilities across AI systems Coordinate execution across CDAO, GTO, Risk, Legal, and divisional technology teams Drive alignment on monitoring standards, onboarding requirements, and operating model
Monitoring Function Operationalization
Define and implement the enterprise Continuous Monitoring operating model Ensure integration with enterprise incident management tools (e.g., ServiceNow, PagerDuty)
Governance & Lifecycle Integration
Embed monitoring requirements into intake, assessment, and approval processes Support material change workflows and recertification processes driven by monitoring outputs
Risk-Based Monitoring Framework Execution
Drive adoption of standardized metrics, thresholds, and “judges” across AI systems Ensure risk-tiered monitoring practices are consistently implemented across divisions
Incident Detection, Response, and Continuous Improvement
Enable automated alerting, escalation, and triage workflows for monitoring events Integrate with current processes around post-incident reviews and root cause analysis Drive continuous improvement by feeding insights back into upstream lifecycle phases (i.e. pre prod monitoring on VG Bench)
Reporting & Executive Visibility
Deliver enterprise-level dashboards and reporting on system health, incidents, and compliance Prepare executive-ready materials for governance forums and senior leadership Establish a single source of truth for monitoring status, maturity, and risk exposure
Operational Excellence & Scaling
Identify execution gaps, tooling limitations, and process inefficiencies Drive investments in scalability, reliability, and traceability of monitoring systems Support automation and standardization to reduce manual overhead and improve consistenc y
Required Qualifications
Bachelor’s degree or equivalent experience 5–8+ years of project/program management in technology, risk, or governance environments Experience leading cross-functional initiatives in complex, regulated organizations Familiarity with ITIL processes (incident, change, problem management) Experience driving operationalization of enterprise platforms or controls (preferred)
Preferred Experience
Experience with AI monitoring/observability platforms (e.g., Arize, WhyLabs ) Knowledge of Responsible AI, model risk management, or data governance frameworks Exposure to risk-based control frameworks and enterprise governance models Strong familiarity with AI/ML lifecycle, monitoring concepts, or data governance frameworks
An Informational will be held
6/2 at 12:00 PM Microsoft Teams meeting Join: https://teams.microsoft.com/meet/293362819850193?p=Anvaxc3MVQcW0SRWYX Meeting ID: 293 362 819 850 193 Passcode: V9cC6zH3
Special Factors
Sponsorship Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.