Lead, IAM Operations Analyst (Global Security)

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Lead IAM Operations Analyst: Drive excellence in identity access at RBC, Toronto.

Join RBC's Access Certification team, lead IAM services, and shape secure identity management.

Job Description

What is the opportunity?

We are seeking a Lead IAM Operations Analyst to join our Access Certification Management team. This senior operations role is responsible for driving operational excellence across core identity and access management functions, including access provisioning, policy enforcement, access reviews, and identity governance. The successful candidate will oversee complex IAM operations, ensure consistent and accurate service delivery, and maintain a secure and compliant identity management environment across the enterprise.

What will you do?

• Lead day-to-day IAM operational activities to ensure timely and accurate delivery of identity and access services.
• Manage and coordinate access lifecycle processes including provisioning, access changes, certifications, and removal activities.
• Monitor operational queues, prioritize requests, and ensure issues are resolved within established service levels.
• Support IAM controls and governance processes to ensure compliance with security and regulatory requirements.
• Coordinate with technology teams, application owners, and business stakeholders to resolve access issues and operational challenges.
• Assist with audit activities by providing evidence, validating controls, and ensuring operational procedures are followed.
• Maintain IAM documentation, procedures, and knowledge archives to support consistent operations.
• Identify process gaps and recommend improvements to increase efficiency, accuracy, and control effectiveness.

What do you need to succeed?

Must have:

• Bachelors degree in information technology, cybersecurity, computer science, or a related field
• 5+ years of experience working in an IAM operations environment with a focus on service delivery, operational controls, and process execution
• Strong understanding of IAM concepts, including identity lifecycle management, access provisioning, access reviews, and governance processes.
• Ability to analyze access issues, coordinate resolution, and work effectively with technical teams, application owners, and business stakeholders.
• Experience supporting audit, risk, and compliance requirements within an IAM environment.
• Ability to identify process improvements and contribute to automation and operational efficiency initiatives.
• Experience with IAM tools, workflows, and ticketing processes in an IAM operations environment.

Nice-to-have :

• Familiarity with Saviynt, ISC, IIQ or similar IGA.
• Knowledge of authentication, authorization, directory services, and identity lifecycle concepts.
• Relevant certifications such as Certified Information Systems Security Professional (CISSP) or Certified Identity and Access Manager (CIAM).
• Experience using SQL to query, analyze, and validate IAM-related data, reporting, and operational metrics.

What’s in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work
• #LI-POST
• #LI-HYBRID

Job Skills

Adaptabilidad, Aprendizaje activo, Aprendizaje permanente, Atención al cliente, Entrega operacional, Estándares de TI, Orientado al detalle, Planificación a largo plazo, Resolución de problemas en grupo, Toma de decisiones

Additional Job Details

• Address: 16 YORK ST:TORONTO
• City: Toronto
• Country: Canadá
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: TECHNOLOGY AND OPERATIONS
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-07-21
• Application Deadline: 2026-08-10
• Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.