Vista previa generada por IA
Vice President – Placement Operations at Marsh Risk in Singapore's Marina View – leading hybrid placement ops and governance.
Drive operational excellence, lead a high-performing team, and improve SLA & quality for the Asia Placement Hub.
We are seeking a talented individual to join our Business and Client Services (BCS) – Placement team at Marsh Risk. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.
The Vice President, Placement Operations will lead the placement operations value-stream for Singapore Retail and the Asia Placement Hub portfolio, ensuring consistent, high-quality and well-controlled delivery across Singapore and our Kuala Lumpur Center of Excellence (CoE). You will drive operational excellence through strong governance, disciplined execution, data-driven performance management, and continuous improvement, partnering closely with Broking/Placement, Client Management, Finance, Compliance, Technology, and regional leadership to support business growth and service quality.
We will count on you to:
- Lead the BCS Placement operating model and BAU cadence, including daily/weekly/monthly performance routines, workload planning, prioritization, and escalation management to meet business deadlines.
- Manage and develop a Singapore-based team (~6 direct reports), including coaching, performance management, hiring support, onboarding, and succession planning.
- Provide functional direction to the KL CoE team supporting placement activities by setting priorities, service standards, quality expectations, and escalation pathways to ensure aligned delivery.
- Oversee end-to-end placement support activities (aligned to agreed scope), including coordination, tracking, documentation management, and stakeholder follow-ups to support placement timelines, acting as the primary escalation point for complex/urgent matters.
- Strengthen controls, governance, and risk management by maintaining SOPs, control checklists, and audit-ready documentation; coordinating with MIG and matters relating to Third Party Intermediaries (TPI); and driving closure of audit/review findings.
- Drive continuous improvement and systems enablement initiatives, including data discipline, adoption, training, and UAT/change readiness support, delivering measurable improvements in SLA, quality, and risk outcomes.
What you need to have
- Strong experience in insurance/broking operations, specifically supporting placement and servicing workflows, with strong knowledge of Singapore market practices and operational controls.
- Demonstrated people leadership experience, including performance management, coaching, and capacity/workload planning.
- Solid knowledge of P&C and Specialty products and placement processes, including reinsurance concepts and related operational/documentation requirements.
- Proven ability to drive operational excellence and system initiatives, including adoption and data quality improvements.
What makes you stand out
- Experience leading cross-site or shared services delivery models and driving standardization across locations/teams.
- Strong data-driven performance management capability (SLA/backlog/quality reporting, root cause analysis, and remediation planning).
- Demonstrated strength in stakeholder partnership across Broking/Placement, Client Management, Finance, Compliance, Technology, and regional leadership.
Why join our team
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.