Technology Delivery Enablement Manager

Location:

Job Summary:
The Technology Delivery Enablement Manager will sit within a centralized technology enablement team and play a key role in strengthening the people, processes, and frameworks that support successful technology project execution. This role will help enable the Business Technology Delivery teams, including Project Managers, Business Analysts, Scrum Masters, and Software Developers, by building capabilities, improving delivery practices, and creating the structure needed for teams to execute consistently and effectively.

This position requires a strong balance of talent enablement, strategic partnership, and hands-on execution. The successful candidate will be comfortable developing training resources, supporting onboarding and capability-building efforts, defining processes, building executive-ready presentations, and supporting work tied to the evolving technology portfolio framework. This may include governance routines, delivery performance insights, funding models, organizational design considerations, and other special projects that require structure, judgment, and clear communication.

The Technology Delivery Enablement Manager will work closely with technology leaders and cross-functional partners to identify enablement needs, translate complex information into clear insights, and prepare materials that help senior business technology executives understand project updates, business impacts, and recommendations. This is a highly visible role for someone who can operate confidently in ambiguity, influence cross functionally, ask thoughtful questions, and create clarity where the path forward is still being shaped.

Responsibilities

• Talent Development & Training
  • Design and maintain structured onboarding and training programs for technology delivery support roles (e.g. project managers, business analysts, scrum masters), including progress tracking and competency validation.
  • Maintain and enhance training resources for project delivery roles in partnership with the enterprise training team.
  • Support ongoing training, certification, and capability standards across delivery roles.
  • Help define and monitor career pathways for project delivery leaders, supporting long-term professional growth.
  • Promote consistent practices in staffing, development, and career growth across delivery teams.

• Delivery Oversight & Enablement
  • Oversee and refine project management and agile delivery competencies to support coordination, scalable execution.
  • Support a consistent pipeline of qualified project managers and delivery talent to meet enterprise needs.
  • Partner with technology leaders to assess staffing needs for critical projects and initiatives.
  • Help ensure appropriate staffing and delivery support are in place to enable successful project execution and outcomes.
  • Develop feedback loops across project teams to identify themes, improvement opportunities, and areas for innovation.

• Process Optimization
  • Collaborate with cross-functional partners to define, document, and continuously improve project delivery frameworks, portfolio governance practices, agile routines, and operating processes as the organization evolves.
  • Evaluate and implement tools, dashboards, and platforms that improve visibility into delivery performance, resource planning, governance, and execution.
  • Support change management efforts related to delivery frameworks, portfolio governance, and organizational transformation.
  • Establish and monitor key performance indicators, metrics, and reporting routines to measure delivery effectiveness, team performance, training impact, and portfolio trends.

• Contractor Management & Data Analysis
  • Oversee onboarding and offboarding processes for contractors supporting project delivery.
  • Analyze data to inform staffing decisions, delivery trends, portfolio insights, and operational improvements.
• Portfolio Management
  • Support oversight of the technology project portfolio, including monthly portfolio governance reviews and financial reviews.
  • Create executive-ready presentations and briefing materials that synthesize complex or incomplete information into clear insights, recommendations, and decision points.
  • Partner with technology leaders to prepare and deliver portfolio updates, project impacts, and recommendations to business technology executives with clarity and confidence.

• General & Compliance
  • Perform other duties as assigned, with flexibility to adapt to evolving business priorities.
  • Comply with all KeyBank policies and procedures, including acting professionally, conducting business ethically, avoiding conflicts of interest, and prioritizing the best interests of Key’s clients and the organization.

Education Qualifications

• Bachelor's Degree (preferred)

Experience Qualifications

• 7+ years (required)

Licenses and Certifications

• Relevant Project Management certifications (preferred)

Required Skills and Competencies

• Ability to turn complex or incomplete data into a clear, actionable story that supports decisions.
• Comfort operating in ambiguity, with the curiosity and structure needed to ask the right questions and create clarity.
• Baseline understanding of how product, engineering, project management, agile, and business teams operate within a technology delivery environment.
• Experience using delivery and collaboration tools such as Jira, Confluence, Jira Align, and PPM tools.
• Knowledge of project delivery methodologies and the software development lifecycle.
• Strong data, reporting, and tooling fluency, including comfort using dashboards, metrics, Excel, Tableau, Jira, Jira Align, Confluence, PPM tools, or similar platforms to monitor delivery performance and surface insights.
• Strong PowerPoint and Excel capability, with the ability to build clear executive materials, synthesize data into insights, and structure analyses that support decision-making.
• Sound judgment and independence, with the ability to make recommendations without needing full direction and clearly explain the rationale behind decisions.
• Strong analytical skills, with the ability to assess new or unfamiliar issues, identify risks, and structure practical solutions.
• Effective communication skills across audiences, with the ability to explain both what needs to happen and why it matters.
• Strong influencing skills, with the ability to align leaders using facts, rationale, and clear recommendations.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.