Vista previa generada por IA
Lead Enterprise Services in Colombia at BNP Paribas, managing procurement, premises, and admin services.
Drive operational excellence and strategic transformation for CIB Colombia.
About BNP Paribas
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 74 countries, with more than 192,000 employees, including more than 146,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.
Business Overview
The Hispanic Latin America region is a key market for BNP Paribas. While Brazil remains the largest economy in Latin America, other major countries in the region are also significant contributors for the business and for long standing relations with clients. For example, BNP Paribas has been uninterruptedly present in Colombia for more than 50 years.
BNP Paribas has a historical footprint in the Hispanic Latin America. The Bank has been in the region since 1914 and is now present in 5 countries with nearly 2000 employees between Corporate and Institutional Banking (CIB) and International Financial Services.
CIB in Hispanic Latin America has world‑class teams of roughly 300 professionals spread among Colombia, Mexico, Chile, Peru and Argentina, thus ensuring an overall coverage of BNP Paribas’ client franchise in the region. All BNP Paribas’ business lines have operations in Hispanic Latin America and are structured in such a way as to provide their clients with the best combination of specialists according to sector, product or geographic region. In the context of growing globalization, they are able to accommodate their clients thanks to their powerful regional platforms:
In North America (essentially New York but also other hubs such as Jersey City and Chesterbrook) and Brazil (Sao Paulo) with a number of professionals covering Latin America.
In the whole of Europe with major hubs such as Paris, London, Frankfurt, Madrid, etc.
In Asia with a broad coverage of all major economies in the region.
In Colombia, BNP Paribas has presence through 5 entities representing the Group: the Rep. Office, the Corporación Financiera and a Trust company for the Corporate and Institutional Banking pole. As for International Financing Services, an insurance company (Cardif) and a Rep Office for Asset Management Services. Arval is also now present in Colombia. BNP Paribas is the European bank with the longest uninterrupted presence in the country.
Job Purpose
:
The Head of Enterprise Services in Colombia is responsible for ensuring the proper functioning and efficiency of CIB Colombia's administrative procedures. Directs, coordinates and supervises the areas of Procurement, Premises and Assistance and Administrative Services.
Actively contributes to the achievement of the 2025 strategy from the management of Procurement. Additionally, this position is responsible of monitoring KYS related issues or any unusual activities in a proactive manner communicating them to the Compliance team.
This role will be hybrid, consisting of an in office and remote working component.
Duties and Responsibilities
Implement, consolidate and develop the new Enterprise Services team locally
Provide strategic leadership support and guidance to the new Enterprise Services Management team
Develop transformation, staff engagement and communication strategy
Identify and execute impactful change management initiatives witch each sub-team
Change Management with the users
Defining and monitoring change with specific KPIs
Lead and contribute in the implementation of the UPLIFTING methodology: Focus on services and relationships, not on execution
Lead the analysis and implementation of continuous improvement initiatives.
Ensure delivery of monthly or annually reports and controls as established
Manage the local teams belonging to Enterprise services
PREMISES
Supervising the premises team
Review and standardization of procedures (Waikiki Project – Lean Process)
Manage the relationship with the outsourced suppliers of premises and monitor the execution of the services provided
Maintain strong execution in the 7 categories of facility management, overseeing the implementation of controls and processes: Corporate Real Estate, Project Management, Assest Management, Workplace, Facilities Services, Energy and Sustainability and others services
ASSISTANCE AND ADMINISTRATIVE SERVICES
Supervising the team
Review and standardization of procedures (Waikiki Project – Lean Process).
Maintain strong execution in the 5 categories:
PROCUREMENT
SUPPLIER MANAGEMENT
Ensure and monitor the correct execution of Supplier Risk Assessment – KYS (Know Your Supplier) procedure. Mandatory financial security controls (due diligence form).
Ensure the recertification of providers in accordance with the KYS procedure
Keep the Supplier Masters file updated and monitored
Generate monthly reports in the established times: FUZZY
Strengthen Supplier Risk framework, implementing the necessary processes, controls and tools
CONTRACTS & SLAs MANAGEMENT
Manage and process the CIB contracts and their renewals (ensure their signature and delivery of guarantees) in accordance with the latest version of the purchase procedure.
Work with Legal on contract terms and issues leveraging from existing group or regional contractual framework whenever possible
Organize and keep updated the inventory of CIB contracts (assessment of the level of risk, definition of purchase or outsourcing)
Ensure and monitor the correct execution of the SLA procedure. Perform the SLA Committee
Maintaining the integrity of the governance structure and documentation
Keep updated and monitor the inventory of CIB SLAs
PURCHASE MANAGEMENT
Ensure and monitor the correct execution of the PURCHASE procedure.
Lead the Request for Proposals (RFPs), including developing the bid documents, managing the bid process while ensuring fairness and compliance, evaluating proposals and negotiating contracts with suppliers in order to obtain the best contract price and terms to protect the bank.
Execute the savings declare according to the group's methodology
PROCUREMENT EXCELLENCE
Lead the changes needed in the area in order to be more efficient around procurement and providers
Collaborate with management and various business heads in order to provide inputs on budgeting requirements based on purchasing needs
Keep the Purchasing Management procedures updated in line with the Group's Standard.
Support, cooperate and facilitate interaction with the TPRM Team and RM´s at different times in the supplier evaluation process.
Attend and cooperate with internal and external audits, providing information or requirements on time
Provide Business Management support
Contribute to the preparation of the annual budget
Ensure the correct classification of expenditure PiggyBank
Qualifications
These are qualifications necessary for someone to be considered for the position:
Education
Bachelor’s degree in business administration or management, industrial engineering or similar Master’s Degree preferred
Specialized Knowledge
: Strong foundational knowledge of procurement and strategic sourcing principles such as supplier collaboration, risk management, prices leverage, organizational design and knowledge of accounting and financial principles. Knowledge of standard database management, enterprise resource planning (ERP), inventory management.
Experience
: At least 6 years of experience leading functions or processes related to administrative services, payables, procurement, logistics support and facilities management preferably working within financial services industry in management positions or similar.
Ability to
:
Coordinate with senior management
Present to the senior leaders and provider
articulate key issues, points of view and decision making considerations to drive results - ability to work effectively cross-border
Understand and summarize complex and/or technical issues
Analyze complex situations in a timely and effective manner
Understand legal codes, guideline, polices and their application in the different process of the department
Understanding of the legal entity concept and exposure to legal agreements or contracts with internal or external counterparties
Other characteristic
:
Management skills and the ability to coordinate, prioritize, and execute initiatives with multidisciplinary teams - Attention to detail
Organization and ability to multi-task
Strong written, verbal and interpersonal communication skills across borders and cultures
Energetic, engaging flexible and highly motivated team player with strong organizational skills, attention to detail and strong work ethic / Ability to inspire and lead by example
Solid leadership skills required
Strong team building skills with the ability to develop and supervise a group of professionals while maintaining production and keeping the team on task.
Expertise and experience handling third parties contracts and relationships
Interpersonal skills to successfully collaborate with various teams of professionals and liaise with internal and external groups/ individuals, locally, regionally and globally.
Strong work ethics and ability to work with confidential information.
Skills or competencies
Behavioral Competencies
Ability to Collaborate / Team Work
Communication Skills – oral & written
Active listening
Creativity and Innovation / Problem Solving
Ability to Synthetize / simplify
Organizational Skills Adaptability
Client Focus
Decision Making
Resilience
Critical thinking
Ability to share / pass on knowledge
Personal impact / ability to influence
Attention to detail / rigor
Ability to deliver / Results Driven
Transversal Competencies
Ability to Understand, explain and support change
Analytical Ability
Ability to manage / facilitate a meeting, seminar, committee, training
Ability to set up relevant performance indicators
Ability to develop and leverage networks
Ability to develop other & improve their skills
Ability to inspire others & generate people’s commitment
Ability to anticipate business / strategic evolution
Ability to manage a project
Direct Reports
Enterprise Services Analyst
Assistance and Administrative Services Analyst
Premises Coordinator/ Analyst
(Trainee) shared between Premises and Procurement
Interactions
Senior leaders CIB Colombia
Head of Enterprise Services, CIB Americas
Chief of Staff to CIB Americas Head of Enterprise Services
Internal control groups
All local employees and other entities within AMER region
External and Internal Suppliers
Decisions
Local committees related to the role
All decisions related to the area
Training
Training of the tools and software required by the area.
Functional or specific job related training (as defined by Immediate Manager and Area)
Mandatory trainings (as indicated by compliance, Legal, Region and Group)
Mandatory Corporate trainings in soft skills or BNPP competencies for all new hires (as indicated by HR).