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Senior Associate / Assistant Manager – Application Support - RISK IT at BNP Paribas India Solutions (Mumbai).

Lead application support and automation for global risk systems, ensuring high-quality services for users.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function

Job Title: Senior Support/Technical Lead Date: Department: RISK Location: ISPL Business Line / Function: RISK IT Reports to: (Direct) Grade: (if applicable) (Functional) Number of Direct Reports: NONE Directorship / Registration: NA

Position Purpose

Within BNP Paribas, RISK group is responsible for calculating & providing Market and Credit Risk to traders, market and risk analysts. We are looking for a Support Analyst to provide enterprise level technical & business support to our users located globally. You will analyze all available sources of information, as well as liaising with colleagues to obtain technical & business knowledge in order to ensure quick resolution to run the business functions. The main objective is to consistently deliver high quality client services to Risk Systems users by combining industrial operational processes with sound risk knowledge. The team is responsible to ensure the correct risks are available in timely manner and to provide functional provision of the risk system to the users on a daily basis.

Responsibilities

Direct Responsibilities

Has good skills with Support and Deployment tools (Splunk, Geneos etc)
Be able to automate using various tool and scripts (Python, Shell etc)
Experience with java for System Capacity Management and Issue Investigation
Some working Knowledge of Dev Ops Tools.
Understand the Business Functionality and Enable Technical investigations and Solutions for the Functional issue raised.
Leadership in Issue Resolution and interaction with Stakeholders.
End to end follow-up and communication on issues impacting users & service delivery.
Working closely with development teams and functional experts and provide expert advice on emerging trends and issues affecting delivery of business services.
Maintain quality of deliverables to keep the key KPI and trends in check.
Plan and perform of application/infrastructure releases and configuration changes.
SLE and Delivery completions for daily
Propose and Implement Service improvements that may be in progress service Improvement.
Interact with internal teams and external 3rd party vendors to trouble shoot and resolve Loading and Calculation issues.
Provide input to the implementation, backup and roll-back plans.
Be able to grow technically and functionally to manage the loading and system as part of the team.
Understanding of the flow & overall business in investment banking
Ensuring the timely provision of other risk measures.
Ensuring users of the system receive the agreed level of service.
Appropriate and timely communication with all stakeholders
Help technical Development of team.
Individual Contributor to help improve the teams technically, through knowledge sharing.

Technical & Behavioral Competencies

Technical Qualification Minimum 7 years’ experience in hands-on application support Experience with working in an ITIL environment Ability to multi-task, work under pressure & tight deadlines Self-motivated and highly professional with ability to lead and take ownership and responsibility. Team player with strong interpersonal, oral and written communication skills. Hands-on experience in Unix/Linux systems and Shell or Python scripting. Hands-on experience in SQL - Sybase. Experience of Java for Capacity management. Understanding of Dev Ops tools Knowledge of Capital Market or Market Risk and Credit Risk would be an added advantage.

Non-Technical Qualifications

Excellent communication both verbal and written. Excellent problem-solving and logical thinking. Team player Process-oriented Innovation/Out-of-the-box thinking.

Specific Qualifications (if required)

B.E / B. tech or equivalent

Preferred Certifications / Affiliations

FRM certifications would be a plus.

Skills Referential

Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Adaptability Communication skills - oral & written Creativity & Innovation / Problem solving Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Ability to anticipate business / strategic evolution Ability to develop and leverage networks

Senior Associate / Assistant Manager - Application Support - RISK IT