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Branch Operation Officer – UAE Nationals only with family book.
Support banking operations, cash management, document handling and client service in Dubai.
Branch operations team
Branch operations team is the custodian of client’s legal & credit files and manages some of the cash management activities and instruction management operations for both trade and non-trade activities
Mission is to support the business through excellent client service by handling client’s operational requirement in the most efficient manner with customer oriented attitude while following bank’s procedures and policies.
Responsible for timely management of various mailboxes and tasks not limited to the below listed routine ones.
Instructions management activities
- Responsible for handling transactions from clients for both trade and non-trade activities
- Responsible for initiating the requests and relay transactions using Twist/TradeAI/CAT to respective back offices.
- Responsible for scanning documents to CA team for activities related to client’s documents
- Responsible for management of client’s debit instructions to WPS team (where required)
- Responsible for safekeeping of client’s legal files, including original indemnities related to FAX/ WPS/VAT/Trade/GPSSA/Courier etc
- Responsible for receiving/scanning to CTM team, documents related to client’s credit facility.
- Responsible for safe keeping of client’s credit files.
- Responsible for processing of all client’s transactions as per defined TATs.
- Responsible for delivery of trade and nontrade related documents to clients ensuring proper endorsement as per procedure.
- Responsible for proper archiving and record maintenance of all trade/non-trade related documents/files.
Cash management activities
- Responsible for processing of inward/outward clearing & transfer cheques.
- Responsible for processing of rejected inward/outward/transfer cheques.
- Responsible for managing override/exceptional transactions.
- Responsible for processing of Manager Cheques (Local currency).
- Responsible for processing of Demand Drafts (in foreign currency).
- Responsible for processing of Collection cheques (Local/Foreign currency)
- Responsible for processing of cheque Stop payments (lost/stolen).
- Responsible for the issuance/cancellation of standard/nonstandard cheque books
- Responsible for signature verification on client’s letter/cheques for special treatment.
- Responsible for issuance /amendment and cancellation of capital certificate.
- Responsible for maintenance of cash margin/suspense accounts and its reconciliation/balancing.
- Responsible for management of funds related to stale cheques/dormant accounts & its reporting.
- Responsible for daily proofing and reconciliation of clearing /suspense/internal accounts
- Responsible for retrieving/checking /filing of various reports related to the above activities.
- Responsible for producing statistic related to all assigned activities.
- Responsible for ORUS daily controls related to activities under own scope.
- Responsible for arranging archiving/filing of all related records.
- Assisting ALMT in placement of ODF on Saturdays and for fortnight reserve
Expected Contributions
- Giving the inputs and contributing to the team and thereby adding value to the organization
- Getting cross trained and assisting team members with related tasks
- Being punctual to office and actively participating in team meeting and projects
- Act as back up when required and as instructed by the reporting line manager
- Direct contribution to BNP Paribas operational permanent control framework
- Contribute to the continual improvement of the bank's quality management systems
Competencies, Experiences and Skills
- Good Knowledge of banking systems and its usages.
- Good knowledge of banking activities, bank’s policies, and procedures.
- Good knowledge of MS Office/Excel.
- Excellent communication skill and fluency in English language.
- Ability to work independently when needed.
- Team player who can contribute to meet deadlines and targets.
- Strong Client orientation and interaction skills
- Bilingual ability (English/Arabic) is a must
- Fresh graduate
- Experience: Up to 2 years experience is a plus
- Education: bachelors degree in a relevant field is a must