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Lead Operations role in LATAM – drive tech ops, process improvements & digital transformation at Cardif Services
Join a global leader in insurance to shape operational excellence across Bogotá, Colombia, and LATAM.
At Cardif Services, we are dedicated to providing high-quality operational solutions. We are a company within the BNP Paribas Cardif group, a leader in the insurance and financial services industry committed to innovation and continuous improvement.
We are looking for exceptional talent to join our team. If you are a dynamic person, focused on process improvement, and passionate about delivering high-impact solutions, this is your opportunity to grow professionally not only locally but throughout LATAM.
Objective
Ensure the execution of the operational technology processes outlined in the Service Catalog that supports the value proposition of CARDIF SERVICES OF LATAM, through agile, efficient, timely, and quality operational processes, in compliance with local regulations, headquarters policies, and the technical conditions of the services, in order to guarantee the expected results for the countries and partners.
Main responsibilities
- Ensure the execution of technology operational processes within the agreed timelines set in the SLAs with countries and partners, in compliance with local regulations, Head Office policies, and the technical conditions of the products.
- Ensure compliance with local and regional rules, policies, and procedures applicable to technology processes for countries and partners.
- Implement digital solutions and technological adoption that reduce manual operations, mitigate operational risks due to exponential operational growth, and provide reliable and timely information for decision-making.
Professional requirements for the position
- Professionals in university fields such as Industrial Engineering, Systems Engineering, Business Administration, Economics, or related careers.
- Graduate studies: Specialization or Master's in Technology, MBA, Management - Quality Management Systems - Projects, Human Resource Management - Operational Model Design.
- Knowledge and around 10 years of experience in the financial, technology services, or insurance sector.
Join a global, dynamic company focused on generating sustainable value in the LATAM market.