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Account Manager in Budapest—drive fleet client relationships, boost satisfaction, and grow profitability.
Lead account strategies, manage quotations, and strengthen client retention in a dynamic leasing environment.
JOB DESCRIPTION
POSITION
Account Manager
SUPERVISOR
Partnereship Team Manager
A SENSE OF PURPOSE
Acts as the single internal point of contact for his/her assigned client portfolio managing operational (day-to-day) activities and providing expert advice and fast, accurate service, aiming to maintain and improve customer satisfaction while maximizing our profitable growth.
DUTIES
- Manage the daily client relationship with fleet managers and ensure Framework Agreement (FA), client Company Car Policy (CCP) and Service Level Agreement (SLA) implementation
- Improve client retention rate
- Grow our market share in the existing client base and constantly improve client satisfaction
- Produce, send and follow up quotations, prepare, chase and finalize vehicle orders (NFN/NFR/RFO/NFO)
- Apply pricing policy in quotes, respect derogation rules, alert Business Managers if needed
- Register and handle client inbound calls, requests and complaints
- Create and Execute Account Strategy
- Analyze opportunities and seize them to maximize client penetration and revenue (incl. contract adjustments, EOC process, upselling)
- Ensure outbound calls
- Monitor the credit line renewal process in line with business needs.
- Systems update: record client information data, tasks, opportunities and inform Business Managers using CRM tools as appropriate
- Responsible for maintaining and respecting the Financial Security Regulations and legislation (such as: KYC, KYS, Anti Money Laundering, PIC, Professional Ethics, Anti Bribery, Whistle Blowing process)
- Follow the financial security procedures on the KYC Framework, AML/CTF, PEP (Politically Exposed Persons), Sanction & Embargoes, as well as the ABC Framework.
REQUIREMENTS
- 1-3 years of experience in sales sector in a similar environment or successful Acquisition Executive / Account Manager
- Operational leasing product knowledge
- Bachelor’s Degree
- Fluency in local language, operational in English
- Confident in using MS Office tools & applications
PROFILE
- Decisive
- Client focus, ‘customer first’ mindset
- Results driven attitude
- Proactive commercial attitude
- Consultative approach, ability for active listening
- Strong communication and negotiation skills
- Organizational skills
- Team Player attitude