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Opportunity to lead customer service excellence at Cardif in Bogotá.
Manage SLAs, suppliers, and the department budget as VP of Operations & HR.
SAC PQR MANAGEMENT
The VP of Operations and Human Resources invite you to apply for these Internal Mobility processes, promoting growth, new knowledge, and challenges for 2026.
Position Objectives
- Ensure the proper functioning of customer service channels, guaranteeing that service is provided with quality and within defined timelines, through a service model that meets the expectations of partners and Cardif standards.
- Comply with the agreed-upon service level agreements (SLAs) with partners and the Company's internal staff.
- Manage and control suppliers, as well as the department's budget.
Professional Profile
- Professional in Business Administration / Industrial Engineering or related fields
- Specialization in customer service / Marketing / Project Management or related areas
Knowledge and experience in personnel management, and in designing and implementing service models.
Internal Mobility processes generate growth and professional development.
Apply and continue with your career plan at Cardif!