Vista previa generada por IA
Gestión de call center en Bogotá: lidera indicadores y presupuesto, enfocado a mejorar calidad y eficiencia.
Buscamos un Manager con experiencia en servicio al cliente, indicadores y Excel, con fuertes habilidades de liderazgo.
CALL CENTER MANAGEMENT
The VP of Operations and Human Resources invite you to apply for these Internal Mobility processes, promoting growth, new knowledge, and challenges for 2026.
The objective of this position will be to ensure the fulfillment of the call center indicators in terms of service quality and timeliness, as well as monitoring and controlling the expenses of the assigned budget account. Monitor and control the Level 1 service provided by Partners to our clients.
Main responsibilities:
- Validate the daily general indicators of the call center.
- Generate alerts and implement action plans to mitigate the causes of indicator deviations.
- Produce reports and operation indicators.
- Attend periodic meetings with partners and providers.
- Develop action plans with partners, internal areas, and providers to reduce calls.
- Develop and implement mechanisms/processes that increase customer satisfaction and improve efficiency.
Required Profile:
- Professional in Business Administration, Industrial Engineering, Economics, or related fields.
- Experience and knowledge in Customer Service, Call Centers, performance indicators, Excel.
- It is important to have excellent English skills.
Internal Mobility processes generate growth and professional development. Apply and continue with your career plan at Cardif.