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Lead the Wealth Management Cash Investigations Team in Lisbon – drive quality, risk and stakeholder excellence.
Hybrid role with BNP Paribas: grow your leadership skills, contribute to high-impact projects, and enjoy a supportive work‑life balance.
Title: Wealth Management Cash Investigations Team Leader
Location: Lisbon, Lisbon, Portugal
About the job
The Cash Investigations Team Leader will manage team resources while supervising responsibilities handled by the team to guarantee the smooth functioning of the activity. The team leader will also ensure that productivity, quality and risk management are dully handled while managing relationships with different stakeholders.
Your Main Activities Are
Support the team members in managing teams' tasks, solve escalating issues, and report incidents. Define together with the team members the necessary support for daily activities
Ensure that tasks are coordinated to a high quality and service level
Contribute to the process of people management in line with the career path defined with the Operations Manager
Manage and follow people engagement and development. Anticipate team and activity management needs with the teams, in order to be able to address mobility with the due anticipation whenever possible
Define Team member's objectives in line with the department strategy and together with the manager (local and activity) and perform regular objectives reviews
Deal with client issues escalated by the team and share it with management when appropriate
Contribute to the definition and performance of the necessary controls for activity in order to ensure that the envisaged activity is delivered to a high quality standard
Participate in new projects and contribute to the development of client relationships
Produce and deliver the necessary reports and Key Performance Indicator (KPI) related to the work and the team
Share information and initiatives with the teams (in team meetings or events)
Profile and Skills to Success
Bachelor's Degree in Economics, Finance and Accounting
At least 3 years of Experience in Banking and Financial Operations
Knowledge in Operations and Processes - Transaction processing and data capture
Knowledge in Risk Management
Proficiency in Microsoft Office Pack (Excel, Word, PowerPoint)
Fluency in English
Attention to detail/rigor
Decision Making
Ability to inspire others and generate people's commitment
Ability to develop others and improve their skills
Why joining BNP Paribas?
Leading banking institution
Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe.
International reach
The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions:
Corporate & Institutional Banking (CIB) connects companies needing financing and institutional clients looking for investment opportunities division that offers tailored financial solutions for corporate and institutional clients
Commercial, Personal Banking & Services (CPBS) brings together all our commercial banks and several specialised businesses heard
Investment & Protection Services (IPS) combines a unique continuum of products and services across protection, saving, investment and real estate including specialised businesses offering a wide range of savings, investment and protection services
Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.
Diversity and Inclusion commitment
BNP Paribas 'ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group's Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:
Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees
Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee's participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees' wellbeing and promote a culture of good integration between work and personal life.
To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page .
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.