Assistant Manager - Middleware Engineer

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Assistant Manager - Middleware Engineer role at Arval in Bengaluru, managing middleware platforms and incident resolution.

Core responsibilities include platform operations, incident triage, deployment, automation, DevOps collaboration, and proactive monitoring with Dynatrace.

Job Title

Assistant Manager - Middleware Engineer

Department

Arval IT/Production/Application Production

About Business line/Function

ARVAL Service Lease

Company Overview

Arval is a car renting company with Services, for professional entities and more recently, opened to retail market. Serving 30 countries worldwide with the goal of being the best in class both for customer satisfaction and innovation (Partnership, new technologies, etc.)

Arval IT Department & Domains

Arval IT is the IT department of the company. The IT Production Tribe is a key component of the Arval IT department, focusing on several critical areas to support the company's operations. This tribe is structured into 4 domains:

• Production security domain: Manage the security on Production: Security Monitoring, Advanced Malware Protection, Secure network, Secure Hosting, Security Data Warehouse / Dashboards, DLP Technical, Service Design Validation, Privileged Access Control, Vulnerability Management, Production Security project management, Production Resilience
• Application Production domain: This domain operates daily over 200 business applications that make up Arval's information system. The main goal is to ensure the smooth functioning and support of these applications, addressing any issues that arise and implementing improvements as needed.
• Infrastructure Domain: Manage, Deploy and support Arval infrastructure hosted in BNPP Datacenter. Define and Enrich Infrastructure service catalog, anticipate infrastructure capacity planning and integrate security and compliance requirements. The infrastructure domain consists of 4 teams: Network, Digital Working, Windows, Storage&Virtualisation
• Technical Office Domain: contributes to the preparation and validation of Project Architecture Overview (PAO), drives obsolescence, manage Production Cloud competency center and provide technology expertise (ExaCC, Secure Transport…).

Position Purpose

The IT OPS / MCP engineer purpose is to keep our middleware/cloud platform in optimal operation state. Be the first point of contact regarding incident and request regarding this scope. Having a close relationship with development teams. Be able to propose innovative and resilient architecture and platform to support ARVAL business growth. Install these platforms and install target applications onto it.

Being able to automate recurring activities to avoid human errors and subsequent incident is a key activity for us. We also need to ensure proactive platform monitoring and create needed alerting to fix incoming incident as soon as they occur.

Technical expertise, Teamwork, knowledge sharing, adaptability to multiple technologies, proactivity, automation knowledge are key qualities to achieve our mission.

Responsibilities

Direct Responsibilities

• Platform Operations – Apply patching and make configuration changes to application platforms following L3 recommendation and using related procedure.
• Troubleshooting – Be the first point of contact on high priority incident on all environments and technology of application production scope. Use all tools and technical knowledge available to ensure incident resolution and avoid re-occurrence.
• Manage SNOW backlog and ensure to answer in a timely manner to any end-users requests and other ARVAL IT Teams. Synthetize needs for automation to L3 people to improve incident and requests closure faster and avoid any human error for future similar cases.
• Application Deployment – Ensure the deployment of application and middleware that can’t be automated for release management.
• Security and Processes – Follow security guidelines while implementing request or during incident resolution. Follow internal processes (change/Problem/Incident Management) in order to ensure the level of quality expected.
• Devops – be the first point of contact with our ARVAL IT colleague in DEV Tribes. Understand their application and how our application landscape can deliver our business need. Be able to comprehend why a deployment pipeline is failing and have a moderate understanding on how application / middleware and operating are working together to provide a service.
• Proactive Monitoring and alerting – Using Dynatrace tool, perform a proactive monitoring of MCP assets. With monitoring team support, put in place any monitoring and alerting needed in order to improve incident early detection and improve overall QOS.

Contributing Responsibilities

• Incident contribution. Assist the incident management team and be first point of contact for Arval network related incident.

Technical & Behavioral Competencies

• Be autonomous on his asset (Senior to expert level) and motivated on the daily tasks.
• Be an active member of the squad (often multi-technologies).
• Be proactive by raising alerts when it’s flagged, try to understand the global context and suggest how to solve an issue (without focusing only on his subpart). It will also help to understand better the rest of the team (who will not necessarily work on the same tool)
• Have proper communication with the Business. (English language)
• Provide his technical expertise to suggest optimization and technical enhancements
• Apprehend the global business interaction between all ARVAL application landscape
• Being to be the first point of contact with development people and understanding their needs
• Feed incident and request ticket with detailed and useful information and elevate to subsequent level of support and ensure a good transition and resolution

Skills Referential ( Required knowledge, skills and abilities)

Technical Skills

• 5+ Years of experience in strong operating system knowledge (Expert Linux and Moderate Windows expertise)
• Strong knowledge on java-based applications and specifically of WebLogic middleware
• A good understanding on container-based application deployment and moderate command line and WEBUI interaction with these platform (Tanzu, IBM Cloud, AWS…)
• Solid troubleshooting capacities on hybrid applications and multiple technologies. Being able to understand applications logs, operating system behavior, middleware configuration and monitoring tools metrics meaning.
• Moderate to strong production knowledge on some of these technologies: Linux, Windows, Docker and all cloud related components, Weblogic, JAVA, Jenkins, Ansible, Tanzu, .NET, Apache, NGINX, Dynatrace, Scripting (Bash, Python)

Behavioral Skills

• Attention to detail / rigor
• Adaptability
• Creativity & Innovation / Problem solving
• Ability to collaborate / Teamwork

Education Level

Bachelor Degree or equivalent

Location

Bengaluru

About BNP Paribas Group

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best‑in‑class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.