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Job Title: PROCESS QUALITY OFFICER
Join BNP Paribas’s Mumbai delivery center to lead QA excellence and champion diversity.
Job Title
PROCESS QUALITY OFFICER
Department
Banking IT
About Business line/Function
Management & Transversal
Position Purpose
A QAM (Quality Assurance Manager) is expected to perform process reviews for Global projects, report findings and report to stakeholders the health of the project. A QAM is supposed to be the eyes and ears of the management and give an impartial assessment to the management regarding the issues which the QAM has observed during the QA reviews.
Responsibilities
Direct Responsibilities
- Understand existing QA framework.
- Understand s/w project life cycle methodologies (waterfall & Agile)
- Contribute to the capacity plan
- Liaise with on-shore & off-shore PM for their availability for QA review
- Hold review discussions with PM(s) and collect evidences, as required.
- Scrutinize evidences shared.
- Identify Projects risks & non-conformities.
- Publish draft and validated QA review reports to stakeholders as per timelines laid down by onshore.
- Follow‑up to re‑assess project risks & closure of non‑Conformities.
- Coach PMs / Leads on the QA process areas.
Contributing Responsibilities
- Provide support during OPC campaigns and IG audits
Technical & Behavioral Competencies
- Strong coordination skills
- Should have excellent communication, negotiation, decision making, and problem‑solving skills.
- Self‑driven and independent
- Strong interpersonal skills & will to succeed and overcome challenge.
- Must be a good team player.
Specific Qualifications
- Good knowledge of Software Design Life Cycle
- Good knowledge of Waterfall & Agile methodology
- Ability to hold coaching / trainings session to explain framework & process.
- Should have basic knowledge of excel, word, power point.
- 8 to 10 years of experience in Quality Assurance with sound knowledge of
- Quality Assurance process with respect to project management methodologies such as ‘Agile’ or ‘Waterfall’
- Process Definitions
- Risk Managements
- Quality Assurance Process, Well‑verse with ISO model and CMMi framework
Skills Referential ( Required knowledge, skills and abilities)
Technical Skills
- Adaptability
- Communication skills - oral & written
- Ability to collaborate / Teamwork
- Client focused
Behavioral Skills
- Ability to deliver / Results driven
- Ability to collaborate / Teamwork
- Communication skills - oral & written
- Decision Making
Education Level
Bachelor Degree or equivalent
Location
Nirlon Knowledge Park (NKP) Goregaon East, Mumbai
About BNP Paribas Group
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast‑growing business in Asia‑Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best‑in‑class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.