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IT Operations & Application Production Support Engineer – Production Support Analyst at BNP Paribas CARDIF in Chennai.
Seeking a mid‑level engineer with expertise in ITIL, ServiceNow, Docker, Kubernetes, Terraform, and CI/CD for operational excellence.
Job Title: IT Operations & Application Production Support Engineer
Department: IPS- CARDIF
About Business line/Function:
BNP Paribas CARDIF is the insurance subsidiary of BNP Paribas. We are a worldwide leader of the Credit Protection Insurance market with strong positions in savings and protection insurance in more than 30 countries in Europe, Asia and Latin America.
Position Purpose:
The IT Operations & Application Production Support Engineer (Confirmed) operates with a high level of autonomy in a constantly changing technical environment. The role requires strong learning agility, adaptability and the ability to continuously evolve alongside new technologies, tools and organizational changes.
Primarily focused on IT Operations activities, the position also includes Application Production Support responsibilities within the RUN scope. As part of this role, the engineer coordinates and plans RUN activities and regularly participates in IT–Business meetings to ensure alignment between technical operations and business needs.
Context & Objective of this position:
Within a critical and evolving production environment, we are looking for an IT Ops / DevOps Production Engineer responsible for:
- Delivering and evolving infrastructure and automation solutions (BUILD)
- Driving operational governance (planning, prioritization, reporting)
- The role operates in a transversal organization, with strong interaction across BP2I teams, Tribes, and ITG teams.
- Contribution over platform stability and security (RUN) by reviewing on the pre checks need on migration task and after migration – overview on the platform.
Direct Responsibilities:
- Contribute to continuous improvement (stability, automation, reliability)
- Deploy and configure infrastructure (on-prem, cloud, containers)
- Implement automation and Infrastructure as Code solutions
- Contribute to transformation initiatives (containerization, modernization)
- Manage application flows and inter-system exchanges
- Produce and maintain technical documentation
Contributing Responsibilities:
- Manage production incidents (diagnosis, resolution, escalation)
- Perform advanced root cause analysis (RCA) for recurring issues
- Monitor system and application performance
- Proactively manage vulnerabilities and obsolescence:
- identify outdated components (OS, middleware, platforms)
- plan and execute upgrades and patching
- ensure compliance with security standards
Technical & Behavioral Competencies
- Incident support: ITIL Concept, ServiceNow
- IT operations and application production
- Monitoring, supervision and alerting tools with Dynatrace tools appreciate
- Containerization and orchestration: Docker, Kubernetes, OpenShift
- Incident, problem and change management
- Operation systems: Linux and Windows
- SCM – Gitlab
- Network & Security - Firewall, Port opening etc..
- CI/CD and release management tools: Argo CD, Jenkins, XL Release
- Infrastructure as Code: Terraform
- Configuration management and automation: Ansible Tower
- Scheduling and workload automation: Control-M
- File transfer and data flows: CFT
- Databases: Oracle (Exadata & Exacc) / SQL
- Application performance analysis: ELK logs, traces and events
- Release and deployment processes in Agile / DevOps environments—CI/CD
Specific Qualifications:
- HashiCorp Certified Terraform Associate or any other DevOps platform tools
- Certified Red hat Linux
Skills Referential (Required knowledge, skills and abilities)
Behavioral Skills:
- Structure and manage workload across RUN, BUILD, and security activities.
- Effectively prioritize critical incidents, vulnerabilities, and project tasks.
- Handle multiple parallel activities with strong attention to detail and discipline.
- Plan operational activities such as patching, upgrades, and deployments.
- Track deadlines, deliverables, and commitments consistently.
- Anticipate operational and technical risks proactively.
- Provide regular updates on incident status, vulnerabilities, and obsolescence tracking.
- Track and communicate project progress effectively.
- Ensure visibility on risks, blockers, and priorities.
- Communicate clearly with stakeholders across all levels.
- Demonstrate strong ownership, accountability, and visibility across all assigned activities.
- Coordinate with BP2I teams, Tribes, and ITG teams.
- Work closely with infrastructure, network, security, and development teams.
- Participate in crisis management activities when required.
Soft Skills:
- Strong analytical and problem-solving mindset
- Ability to operate under pressure in critical environments
- Clear and structured communication
- Strong prioritization and organizational skills
- Proactive and solution‑oriented mindset
- Ability to work in a transversal environment
- Strong reporting and ownership culture
Education Level: Bachelor’s degree in engineering or science
Location: Chennai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast‑growing business in Asia‑Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.