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Dynamic role as Client Account Management Specialist at BNP Paribas – bridge corporate clients and services.
Hybrid schedule, remote perks and growth in Warsaw's capital finance hub.
We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in a brand-new location in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally.
Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland.
It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.
Client Account Management Specialist
Requirements
- Minimum 2 years of experience in a corporate environment, preferably within the financial sector.
- English – C1 level (written & spoken) – ability to communicate fluently with international clients (German language skills – a plus )
- Proven ability to work under pressure and meet tight deadlines while maintaining quality.
- High responsibility, attention to detail, and strong problem‑solving skills.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
- Strong interpersonal skills and a customer‑centric mindset.
Responsibilities
- Communicate with clients and all involved parties to deliver required services
- Provide day‑to‑day support by managing client accounts, handling queries, and ensuring the expected service level is consistently met.
- Participate in client and third‑party meetings to confirm satisfaction, gather feedback, and identify improvement opportunities
- Help create and maintain team procedures and checklists to eliminate gaps and discrepancies in our processes
- Participates in process enhancement to ensure proper delivery of services
What we offer
- Hybrid work mode, 50% working from home within a month
- Equivalent for remote work expenses (120 PLN per month)
- Stable employment in the international company
- Fully paid private medical care for employee
- Pre-paid lunch card
- Employee Pension Plan
- Co‑financed Multisport Card
- MyBenefit Cafeteria Platform
- Life insurance
- Car parking availability in the office building
- Trainings and development opportunities