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E2E Coordinator – Shanghai: Lead client onboarding, recertification, and cross‑functional coordination.
Drive end‑to‑end client experience, managing KYC, regulatory onboarding, and process improvement.
Direct Responsibiliti es
Ensure clients receive the highest standard onboarding experience
- 1.Work closely with business lines to prioritize onboarding pipeline
- 2.Define and deliver the "Onboarding Welcome Pack"
- 3.Handhold the client throughout onboarding processes (such as KYC, Tax, Regulatory, etc)
- 4.Collection of all onboarding documentation from clients
- 5.Pre-empt onboarding process for any blocks and/or add-on work, and elevate as necessary
- 6.Effectively communicate the onboarding status to clients and internal stakeholders
- 7.Handle onboarding related requests quickly and professionally to reduce any delay and/or loss of business
- 8.Responsible for all regulatory onboarding requirements and internal co-ordination with credit & legal team
- 9.Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback
- 10.Ensure clients receive the highest standard available for recertification/account maintenance coordination
- 11.Facilitate and coordinate recertification/account maintenance process within bank policy and regulation
- 12.Identify and verify entities to be recertified with business, affirm recertify strategy and priorities
- 13.Manage and lead recertification/account maintenance
- 14.Handhold the client throughout the recertification/account maintenance exercise
- 15.Responsible for collecting all document from clients & SBO
- 16.Serve as ‘Primary Point of Contact’ to communicate and resolve any recertification/account maintenance process issues with business, clients and internal functions
- 17.Manage and coordinate ad-hoc / partial recertification and account review
- 1.Ensure client needs are known and understood by all teams involved, such as Data & Doc Gap Analysis, KYC Analysis, Screening, Referential, Legal and Compliance etc.
- 2.Oversee all internal functions and ensure teams adhere to SLAs
- 3.Coordinate Reverse Due Diligence requests
- Maintain and report information on onboarding services and quality provided to clients
- 1.Contribute to pipeline management and status tracker
Technical & Behavioral Competencies
1.Minimum two years of experience in any of the following areas preferred: Client Onboarding, KYC / AML new account onboarding, Recertification / QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator
2.General understanding of relevant legal agreements (ISDA/CSA, GMRA, MSFTA, Side Letters, NDA’s, ETSA, Options Agreements etc.) is a plus
3.Able to work independently and to work collaboratively across functions and regions
4.Highly motivated to enhance client experiences
5.Demonstrates strong communication skills (face-to-face, verbal, and written)
6.Able to organize, evaluate and assess information in order to make recommendations and to uplift when necessary
7.Excellent interpersonal skills
8.Self-motivated and attentive in ensuring quality
9.Able to work under pressure and tight deadlines
10.Demonstrates effective organization and time management skills
11.Excellent analytical and problem solving skills (Project management experience is a plus)
12.Fluent in Mandarin & English
13.Able to suggest and implement innovative solutions to existing and future issues
14.Proficient with Microsoft Excel and PowerPoint
15.History of achievements in similar previous roles