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Senior Client Account Manager – VP level at BNP Paribas Investor Services handling client service, trade processing, AML, and regulatory reporting.
Based in Hong Kong, this role leads client relationships and internal projects to drive service excellence and compliance.
What is this position about?
The Position of Vice President in BNP Paribas Investor Services Department is to act as a client lead with a focus on high quality client service. The role requires the ability to address client and investor issues and concerns, day-to-day trades, AML, static data updates, and reporting. In addition, contribute and/or lead ad hoc projects either for specific client initiative or for internal team strategic initiatives such as process improvement, system upgrades and enhancements. The role is a professional partner and staff managerial role with clients, investors and all internal stakeholders. Written and spoken knowledge of mandarin is an advantage for some of our key clients.
Primary Role Responsibilities
- Act as key point of contact for investors and clients
- Ensure queries and requests from investor/client are dealt with in a timely and professional manner
- Maintain and develop trust based relationships with investors/clients
- Partner with clients by providing professional advice and resolutions where required
- Ensure a satisfactory and high level of service is delivered to investors/clients, and that the Client SLA’s are met
- Manage and resolve issues relating to day to day trade processing and reporting; review offshore team’s work and take accountability of all assignments
- Possess required knowledge of AML requirement of different jurisdiction including Cayman Islands and Singapore. Manage and resolve AML queries and present solutions.
- Work closely with internal BNP Paribas teams both within the department and in other locations or with other departments to ensure cohesive client delivery
- Act as an escalation point and deal with difficult issues not being handled by junior staff
- Ensure delivery of work and services are in a controlled manner with strict compliance with BNP Paribas’ internal policies and procedures as well as fund document and external regulatory requirements
- Lead and undertake special projects such as Annual FINRA / Regular AML Recertification and Annual FATCA/CRS Reporting
- Represent the team in client, auditor and inter-department meetings.
- Support in new business pitching meetings and communications, present TA process and strength.
- AML/CFT risk awareness and complete all identified mandatory training to ensure understanding of relevant/applicable Group policies (including but not limited to financial security related matters) and to escalate any irregularities where necessary. To also ensure that his/her team has completed and will adhere to the same.
Contributing Responsibilities
- Make recommendations where improvement is needed for enhancing client satisfaction and delivery
- Assist in training and coaching staff (if relevant) to enhance performance
- Assist in new mandate pitching meeting and fund documentation review / fund structure discussion
- Lead the implementation of system updates, new initiatives and systems and amendments to processes and procedures
- Lead the team to complete the regular audit exercises including internal, risk and ISAE audits as well as fund audits and institutional investor audit confirmations
Risk and Compliance
- Ensure the operating model in compliance with regulations, market infrastructure evolution and BNP Paribas internal control rules and meet compliance and regulatory obligations
Conduct
- Adhere to the Code of Conduct and act accordingly internally, when facing clients and providers
What is required for you to succeed?
- 7 years’ experience in Fund Administration Industry
- Able to collaborate with other team members and provide assistance in BAU and projects
- Being approachable by external clients and internal stakeholders for any enquires, with a positive working attitude and mindset setting role model to the teams
- Able to contribute on any business change and assist to drive the change
- Possess the required level of conduct that is promoted by the organization
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
- BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
- BNP Paribas MixCity which fosters better representation of women at all levels of the organization
- Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
- BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
https://careers.apac.bnpparibas/
More information
BNP Paribas - Diversity & Inclusion Journey
BNP Paribas - The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year