Project & Change Officer - Temporary Staff

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Project & Change Officer - Mid level, onsite in Ho Chi Minh City.

Focus on process efficiency, digitalization, KPI dashboards, and regulatory reporting.

• Support the COO / Territory management, Head of COO Office to foster process efficiency through review and innovation.
• - - Support delivery on key transformation initiatives and local projects (Simplification, digitalization, automatization, regulatory gaps remediation).
• - - Maintain and continuously improve Key Production Indicators dashboard, to help monitor the activity evolutions and support management decisions.
• - - Monitor and ensure local regulatory reporting governance is in place and in line with regional framework.
• - - Support and coordinate transversal regulatory reporting under COO/COO Office scope, ensuring timely preparation and submission to local authorities.

Direct Responsibilities

• 1. Process efficiency review:
  • - Engage local stakeholders to define key priorities
  • - Understand the existing process
  • - Recommend the target process
  • - Steer and monitor the implementation
  • - Liaise with regional stakeholders to have visibility on best practice around APAC
• 2. Industrialization / digitalization initiatives:
  • - Diagnosis of current state
  • - Identify opportunities
  • - Build a business case
  • - Steer and monitor the implementation
  • - Liaise with regional stakeholders to have visibility on what exist around APAC
• 3. Dashboard/KPIs:
  • - Maintain and continuously improve the dashboard
  • - Propose a list of KPIs to be produced and monitored
  • - Liaise with relevant stakeholders for the production of the defined KPIs
  • - Propose a dashboard format and implement
  • - Recommend a governance
• 4. Regulatory Reporting Governance:
  • - Ensure local regulatory reporting governance is in place and in line with regional framework.
  • - Coordinate change management and ensure it is well understood by all stakeholders.
  • - Support and coordinate on gaps and local/regional remedial actions if required.
  • - Support in review of regulatory reporting procedure without delay if necessary.
• 5. Regulatory gaps remediation (in line with APAC Regulatory Watch RACI)
  • - Support and/or coordinate with stakeholders on the impact analysis, following initial assessments from Leading Function (Compliance, Legal, Finance).
  • - Support and/or contribute to the identification of solutions, validation and implementation.
• 6. Support any other projects or change initiatives at the request of the COO / Territory Management

Contributing Responsibilities

• Support PMO on some local IT initiatives (particularly interacting with IT, vendor and users to ensure overall coordination of the deliverables).
• Support CSR committee upon request