Client Service Representative

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Client Service Representative role at BNP Paribas in Mumbai – driving audit confirmation support, client engagement and operational excellence.

Mid-level position focusing on KYC, Due Diligence, credit admin and client satisfaction within Global Banking.

Job Title: Client Service Representative

Department: Client Engagement and Financial Security

About Business line/Function:

Client Management Operations team leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services.

Position Purpose:

Within the Global Banking Client Management division of BNP Paribas CIB, Client Service Support team’s objective is to provide our clients with a top-of-the-range service

The Audit Request team is responsible for the production and distribution of audit confirmations to Auditors for Global Banking products and Corporate Banking products for the APAC regions.

The team is also the entry point for any enquiry from clients and auditors regarding their Audit confirmations for the scope of products mentioned above. The team interacts on a regular basis with the big 4 as well as hedge funds.

Responsibilities

Direct Responsibilities

Manage client queries related to Audit Confirmations

• ü Ensure any request regarding Audit Confirmations is processed as per our service levels agreements.
• ü Maintain a close relationship with VIP clients

Produce day to day services Audit Statements

• ü Ensure the audit reports parameterization in systems in accordance to the current procedures across asset classes and ensure the correct and timely production and delivery of these reports
• ü Ensure daily controls and distribution.

Ensure Operational efficiency

• ü Maintain, enhance and develop relevant operational related policies and procedures.
• ü Propose and / or sponsor any improvement (automate) that could help to streamline or secure processes
• ü Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT)

Contributing Responsibilities

Maintain internal network

• ü With the RMs dedicated to the client to get an accurate and updated understanding of the client needs
• ü With Back and Middle Offices to ease problem solving through a partnership based relation
• ü Share and disseminate the common objective of global client satisfaction

Achieve Client Satisfaction

ü Advocate for client while upholding bank policy and industry regulation

Key contributions

• ü Maintain and develop relationships with internal stakeholders (RM, CSD, Credit team & Marketers etc.)
• ü Contributes to the development of systems (bring ideas re. new functionality to improve the system)
• ü Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas
• ü Contribute to the development of colleagues through knowledge sharing on all aspects of the role.
• ü Be open minded and suggest ways to continually streamline and improve the process.

Technical & Behavioral Competencies

Specific Qualifications:

• • 2+ years in a client facing role
• • Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.
• • Expert in English language (verbal and written)
• • Advance knowledge of Microsoft PowerPoint and Excel suite

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• * Analytical Ability
• * Proficient in MS Excel
• * Swift decision-Making Ability
• * Skill 4
• *

Behavioral Skills:

• * Client focused
• * Ability to collaborate / Teamwork
• * Communication skills - oral & written
• * Ability to synthetize / simplify
• * Innovativeness

Education Level: Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best‑in‑class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As global Bank, we truly believe branching etc ...