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Junior Client Account Manager role at BNP Paribas S.A. in Warsaw – bilingual in English & French, focus on securities services and client account management.
Hybrid work model, benefits include health care, pension, sports card, and opportunities for financial certifications such as ACCA/CFA.
We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in a brand-new location in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally. Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland.
Junior Client Account Manager with French
Requirements
- Very good English, fluent French
- University degree (economy, banking, finance studies)
- Proven experience in client communication
- Experience in Securities Services or Investment Fund industry
- Excellent communication and interpersonal skills
- Client focus
- Ability to co-operate in teams (internal and external)
- Attention to detail and accuracy
- Self-motivation, willingness to learn
Responsibilities
- Handling communication with the clients and all involved parties to deliver required service accordingly to SLA requirements.
- Providing support to customers by managing their accounts and queries to ensure expected service level is provided.
- Participation in meetings with clients and third parties to ensure they are satisfied with the service.
- Participation in creation of team's procedures and checklists to ensure there is no discrepancy and gaps in the process.
- Analysing errors and incidents, implementing corrective actions to ensure no errors visible for the clients.
- Participation in process enhancement to ensure proper delivery of department's target.
What we offer
- Hybrid work mode, 50% working from home within a month
- Equivalent for remote work expenses (120 PLN per month)
- Stable employment in the international company
- Fully paid private medical care for employee
- Pre-paid lunch card
- Employee Pension Plan
- Co-financed Multisport Card
- MyBenefit Cafeteria Platform
- Life insurance
- Car parking availability in the office building
- Trainings and development opportunities
- ACCA/CFA Certification co-financing