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Senior Application Production Support role in Taguig, Philippines.
Experience in Unix, SQL and support for Gloss APS required.
About BNP Paribas Group
BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
About BNP Paribas Solutions - Philippines Branch
Established in 2024, BNP Paribas Solutions Philippines Branch is a branch of BNP Paribas Group, a leading bank in Europe with an international reach. We provide support services, back-office operations services related to or which further the accomplishment of the corporation’s investment services, banking transaction processing, and equity investment.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Corporate and Institutional Banking has an active IT ecosystem with its own IT backbone that involves a large workforce of IT employees working for DEV, Testing and Support projects. CIB ITO Production ensures the provision of industrialized and digital production services. The objective is to offer innovative products and services to its customers in a performing, global and secured environment, to speed up delivery and time to market. CIB ITO Production manages operational risk by running stable and robust IT production platforms. CIB ITO production hosts critical service delivery scope comprising of Global Markets, Global Banking, Client & Employee, ALM&T, Regulatory & Control IT and BP2S.
Position Purpose
Provide application support for Trade Processing Applications used by Global Markets Operations staff and other operation functions of the bank.
Responsibilities
Direct Responsibilities
- Provide support for Trade Processing application (Gloss) and associated back office applications for Global Markets.
- Monitor and maintain scheduled batch jobs
- Ensure quality and accuracy of outputs to downstream and external systems
- Perform root cause analysis and liaise with regional and global support teams to stabilize and improve the applications.
- Provide development and analysis for simple solutions that can be handled locally / internally
- Manage incidents, problems and changes/release as per procedures and standards. Follow and understand the latest changes & issues on all relevant global and regional systems.
- Continuously monitor system performance and utilization. Proactively address potential failures.
- Conduct system testing and assist in User Acceptance testing; perform deployment or upgrades of mission critical applications and systems.
- Provide system and process documentation. Propose enhancements to the systems
- Liaise with Operations (Back and Middle office) users, delivering timely updates.
- Understand user requirement and provide/propose feasible and quick solutions to the users
- Working closely with regional and Global IT teams.
- Follow ITIL application support methodology for incident, problem and change management; ensure all actions are recorded in ServiceNow with appropriate priority and SLA attribution.
- Contribute to BNP Paribas Operational Permanent Control framework and adhere to documentation standards.
Contributing Responsibilities
- Early APAC Support Shift
- Perform ad hoc weekend work (DR drill, weekend maintenance and releases), on a rotation basis
Technical & Behavioral Competencies
Technical & Functional
Must have at least 10 years of experience in Windows and Linux Operating System with development and support knowledge in Bash, Python, SQL(Advanced), Excel, VBA.
Technologies: Databases (Sybase, Oracle & MSSql), Network (basic knowledge)
Applications: Gloss and I-STAR Settlement Systems
Financial product knowledge: Financial Products, Trade Life Cycle, Trade Types, Settlement process
Experience in using LLM, Dynatrace, Autosys, ServiceNow Excel & JIRA,
A big plus if you have background in Japanese Settlement systems, payment chain lifecycle
Behavioral
- Highly motivated
- Quick learner & self-starter
- Ability to work independently and work collaboratively within the team with good teamwork
- Strong desire to investigate and resolve issues in the short term (workaround / setting up procedure) and longer term (participate to the definition of proper fix)
- Interest in financial IT and learn functional knowledge in banking platforms
- Inquisitive and structured mindset to follow up a very large number of support issues simultaneously
- Ability to manage multiple complex tasks while delivering high quality results
Qualifications and Experience
Fluent in written and verbal English.