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Junior IT Service Desk Technician in Warsaw – remote‑friendly hybrid work, first‑level user support.
Responsibilities include ticket management, troubleshooting, and knowledge‑base enrichment.
IT Service Desk Technician
The IT Service Desk Technician provides the first level of support to users, whether by telephone, chats or ITSM system. You conduct an initial diagnosis, resolves incidents or simple technical support requests and escalates those incidents, which she/he is unable to deal with at your level. You record all requests in the IT service management tool (ITSM) for monitoring, reporting and learning purposes. You are responsible for monitoring the processing of tickets and for informing the applicant of their status changes.
Responsibilities
Providing first level support to users
Recording all requests in the service management tool
Proper analysis of situation and troubleshoot for cases to apply solutions
Enriching the documentation and knowledge base
Contributing to the continuous improvement of the service level
Equipment management
Working in shifts mode
Requirements
1-2 years of experience on similar role
Fluent in English language (C1 level)
Understanding of PC set-up, and strong knowledge of MS products (Windows and Office)
Experience with other tech stack like Active Directory, VoIP, Citrix Client, VPN Client, Microsoft Exchange Server and others
Problem-solving approach, ability to communicate effectively and establish great relations
Customer care
Willingness to work in shift mode (M 8-16/N 10-18/A 14-22)
Educational background in field of IT
What we offer
Hybrid work mode, 50 % work from home
Equivalent for remote work expenses (120 PLN per month)
Stable employment in the international company
Fully paid private medical care for employee
Pre-paid lunch card
Employee Pension Plan
Co-financed Multisport Card
MyBenefit Cafeteria Platform
Life insurance
Car parking availability in the office building
Trainings and development opportunities
We kindly invite you to submit your application in English.