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Procedures Officer – help standardise and improve global procedures framework across CIB. Hybrid role in Lisbon.
Join BNP Paribas to enhance operational excellence, data quality, and governance in banking.
About the job
Reporting to the Corporate and Institutional Banking (CIB) CCCO (Chief Conduct and Control Officer) Central team, the Procedures Officer plays a key role in supporting the CCCO community across business lines and functions worldwide
This role contributes to the standardisation, management, and continuous improvement of the global procedures framework, ensuring procedures are consistent, up-to-date, and aligned with Group and CIB requirements. The position helps drive process efficiency, regulatory compliance, and operational excellence by collaborating with relevant stakeholders across the organization
To achieve its mission, the Procedures Officer will liaise with a network of Procedure Correspondents disseminated in the various CIB entities
Your Main Activities Are
Ensure timely publication of procedures within the central repository
Monitor the lifecycle of procedures, including managing renewal deadlines and proactively engaging stakeholders to avoid overdue documentation
Support the maintenance and continuous enhancement of policies by deploying the Quality Assurance Framework to assess compliance and identify areas for improvement
Track data quality issues, coordinate remediation actions, and follow up actively to ensure effective resolution, in collaboration with relevant stakeholders
Act as the primary point of contact with Single Point of Contact (SPOCs) and Procedure correspondents to uphold quality standards
Prepare reports to track work progress, monitor identified issues and oversee their resolution
Contribute to continuous improvement initiatives by leveraging data insights to enhance procedural quality, consistency, and efficiency
Prepare and disseminate across CIB communications regarding newly published or updated L1 & L2 Group procedures applying to CIB
Prepare communications when specific data quality remediation action plans are launched
Support training initiatives designed to improve stakeholders’ understanding of procedural guidelines and lifecycle management
Assist in central CIB procedures governance activities, including preparing governance materials and presentations
Support the administration and access management of tools related to procedure repositories
Contribute to enhance the tool repository and the existing dashboards, to facilitate data quality achievement
Profile and Skills to Success
Academic background in a relevant area such as Administrative, Law, Business Management, Finance etc.
1 to 2 years of relevant experience
Fluent in English (spoken and written)
Advanced knowledge of Excel
Strong organizational skills with a delivery-focused mindset and keen attention to accuracy and detail
High attention to detail and a strong quality assurance mindset
Ability to engage effectively with stakeholders across multiple geographies
Good understanding of risk management framework
Analytical and reporting skills
#LI-Hybrid
Why joining BNP Paribas?
BNP Paribas, the European leader in banking and financial services in Europe, operates in 64 countries and has nearly 180,000 employees. The Group is structured around three operating divisions. Its business lines cooperate closely, as part of our integrated model, to meet the needs of all our clients in a coordinated manner
Corporate & Institutional Banking (CIB) , connects corporate clients needing financing and institutional clients looking for investment opportunities
Commercial, Personal Banking & Services (CPBS) , brings together all the Group’s commercial & personal banking and several specialised businesses
Investment & Protection Services (IPS) , combines a unique continuum of products and services across protection, saving, investment and real-estate
Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 9.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
Diversity and Inclusion Commitment
BNP Paribas´ ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility - Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:
Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees
Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life.