Job Title: Assistant Manager
Department: Trade Support Bonds - AMER
About Business line/Function:
Global Market Operations, also known as COCE (client operating center of excellence) is further divided into 4 departments i.e. Trade Processing & Support, Product Control, Client Management & Change Management. Product Control in the wider market outside of BNP is Middle Office. Product Control consists of streams like Documentation & Reconciliation, Trade Support, P&L & Trading Portfolio & controls. Product Control teams are in regular contact with Market Front Office, Regional Back Office’s and Regional Finance & other support teams for their BAU.
Job Summary:
We are seeking a highly skilled and experienced professional to join our Prime Brokerage Client Services team. As a key member of the team, you will be responsible for providing exceptional client service, resolving issues, and ensuring the smooth operation of our prime brokerage services. You will work closely with clients, relationship managers, and internal stakeholders to deliver high-quality solutions and maintain strong relationships.
Key Responsibilities
Client Relationship Management
- Act as the first line of support for Soft Skills
- Communication: Ability to communicate complex operational issues clearly and professionally to sophisticated institutional clients.
- Analytical Thinking: Strong problem-solving skills with a high attention to detail and a focus on accuracy.
- Resilience: Ability to perform under pressure in a fast-paced, deadline-driven environment.
- Teamwork: Collaborative mindset with the ability to work effectively across different time zones and functional teams.
- clients regarding trade allocations, settlements, and corporate actions.
- Manage daily client inquiries via email and phone, ensuring timely and accurate resolutions.
- Coordinate with Front Office (Sales/Trading) to align operational delivery with client expectations.
Trade Lifecycle & Operational Oversight
- Monitor and validate daily trade flows to ensure accurate booking and timely settlement.
- Manage trade breaks and discrepancies, collaborating with the Back Office and external custodians to resolve failures.
- Oversee the processing of margin calls, collateral movements, and cash movements.
- Support the onboarding process for new clients, ensuring all operational documentation is compliant and integrated.
Risk Management & Compliance
- Identify and escalate operational risks to senior management to prevent financial loss or regulatory breaches.
- Ensure all activities adhere to internal BNP Paribas policies and external regulatory requirements (e.g., FCA, EMIR).
- Participate in the continuous improvement of operational controls and "Right First Time" initiatives.
Process Optimization
- Identify inefficiencies in the middle-office workflow and propose automation or process enhancements.
- Assist in the testing and implementation of new system upgrades or platforms.
- Produce periodic operational reports and KPIs for management review.
Location:Mumbai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.