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Contract Customer Care Consultant (call-centre) – Provide top-tier insurance support via Live Chat, Call, Email, WhatsApp and Counter.
Join Zurich in Hong Kong for a 12‑month entry role focused on customer satisfaction and collaborative projects.
Job Accountabilities
Provide professional customer services to the General Insurance enquiries from various channels, e.g. Live Chat, Call, Email, Whatsapp, Counter, etc.
Maintain our customer services in good quality to achieve customer satisfaction
Support ad-hoc projects and administrative tasks as assigned
Job Qualifications
Customer-facing / hotline experience in insurance / financial service industry is preferable
IIQE qualification is an advantage
Proficient in Cantonese and English is required; Mandarin is a plus
Patient with customer-oriented mindset
Good communication and interpersonal skills
We will initially offer employment with 12-month contract; contract renewal will be subject to employee's performance and business needs
Why Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
Equal Opportunity
We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Why Zurich
Join us as we constantly explore new ways to protect our customers and the planet.
Location
Location(s): HK - Hong Kong
Remote working: No