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Admin Assistant needed in Kuala Lumpur to process customer requests and maintain high service standards at Zurich.
Full‑time role, hybrid or remote, with a focus on customer service, process improvement and team collaboration.
Job Summary
Processes customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.
Job Accountabilities - Key Accountabilities
Sets and achieves targets to maintain productivity, efficiency and quality standards.
They meet the requirements of their customers, build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
They contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas.
They take personal responsibility for resolving basic queries from customers and agents. They help identifying and taking forward continuous improvement opportunities.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
Location(s): MY - Kuala Lumpur, MY - Remote Work
Remote working:
Schedule: Full Time
Recruiter name: Taren Kaur
Closing date: