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Business Analyst role at Zurich Capability Center in CDMX – guide INSIS implementations and optimize insurance processes.
Key responsibilities: workshops, requirements gathering, INSIS configuration, testing, training, and cross‑functional collaboration.
#ZCC Zurich Capability Center is looking for a Business Analyst You will be instrumental in guiding clients through the design, configuration, implementation, and optimization of business processes leveraging the INSIS platform. The ideal candidate will combine strong insurance domain expertise with hands‑on INSIS experience, working closely with business stakeholders, technical teams, and clients throughout the project lifecycle.
Key Responsibilities
- Facilitate workshops with clients to analyze, design, and optimize business processes aligned with INSIS capabilities.
- Gather, analyze, document, and prioritize business and functional requirements.
- Configure and support solutions within INSIS PAS and/or BLC.
- Design functional solutions that align business requirements with system capabilities.
- Create functional specifications, process flows, business rules, user stories, and SIPOC diagrams.
- Support product configuration, policy administration processes, and billing processes within INSIS.
- Collaborate with technical teams to define integration requirements and support interface validation activities.
- Conduct product demonstrations and training sessions for business users and stakeholders.
- Participate in solution design sessions and proof‑of‑concept initiatives.
- Support SIT, UAT, regression testing, and defect resolution activities.
- Assist clients in understanding and adopting INSIS business processes and functionality.
- Work closely with cross‑functional teams to deliver complex insurance transformation initiatives.
Required Qualifications
- Proven experience as a Business Analyst within the insurance industry.
- Strong understanding of requirements gathering, business process analysis, process mapping, and functional design.
- Hands‑on experience with INSIS PAS and/or INSIS BLC.
- Experience configuring insurance products, workflows, business rules, policy transactions, and business processes within INSIS.
- Experience participating in end‑to‑end INSIS implementations, system enhancements, or transformation programs.
- Strong knowledge of policy lifecycle processes including quotation, underwriting, issuance, endorsements, renewals, cancellations, reinstatements, billing, and collections.
- Experience supporting functional testing activities including SIT, UAT, test case creation, and defect management.
- Experience working with integrations, APIs, web services, and interface validation.
- Experience working in Agile environments, including backlog management, sprint planning, and requirements refinement.
- Experience within Commercial Insurance (Property & Casualty).
- Strong knowledge of Commercial Lines business processes and policy administration.
- Experience working with P&C products such as Property, Liability, Commercial Auto, Marine, Engineering, Financial Lines, Workers Compensation, or Specialty Lines.
- Ability to translate complex business requirements into functional solutions and system configurations.
- Strong stakeholder management, communication, and facilitation skills.
- Experience collaborating directly with business users, implementation partners, and development teams.
Preferred Qualifications
- Experience with multi‑country or large‑scale insurance implementations.
- Experience working directly with Fadata solutions.
- Knowledge of SQL and database‑level validations.
- Experience using Postman or similar tools for integration validation.
- Exposure to claims and policy servicing processes.
- Experience supporting digital transformation initiatives within the insurance sector.
Important Information This opportunity is open to candidates from all countries. Hands‑on experience with INSIS PAS and/or INSIS BLC is mandatory. Candidates without direct INSIS PAS and/or INSIS BLC experience will not be considered.
Who we are Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world‑class team who believe in helping you to reach your full potential and deliver on our promises. So be challenged. Be inspired. Help us make a difference.
At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability