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Senior Executive, Policy Servicing – Kuala Lumpur: Lead policy servicing, system enhancements, and compliance.
Join Zurich's inclusive culture and growth opportunities, with training, volunteering, and a supportive team.
Summary
Summary
Responsible for processing and updating project activities, ensuring prompt execution within established benchmarks and deadlines. Capable of proposing data-driven solutions that align with the Company's strategies.
Key Tasks
- Perform the process initiate by the company and Servicing Request from customer for Takaful/Life
- Able to present data to support decisions for solutions
- Assist superior in participating product meeting
- Assist superior in prepare system/business requirement
- Perform system enhancements and prepare relevant document for sign off prior, during and after UAT.
- Assist superior to monitor the result
- To review process and propose for automation/improvement.
- To perform all activities achieved the reasonable quality, performance and within the agreed timeline given
- Prepare and review of any relevant document e.g: WI, regulatory guides, policy contract.
- Support team member on day to day problem solving
- Assist in any ad-hoc assignment/projects from Management when required.
- To ensure all requirements of the Takaful Act 1984, Bank Negara Guidelines, MTA Guidelines, Departmental Benchmarks, Bank Negara Audit, Internal Audit and External Audit are complied with.
Skills and Knowledge
Good communication skill –verbal and written
Analytical skill
Good in Excel/Big Data
Ability to produce high quality work under pressure and right attitude for work
Sound processing knowledge
Sound product knowledge
Technical Skills
Essential: PC literate and excellent in communication skills.
Desirable: Knowledge in Life Insurance/ Takaful, good communication/ inter-personal skill. Computer and system literate with knowledge in Microsoft Word, Excel and Power Point.
Qualifications
Education : Degree or Diploma with relevant experience
Experience: Minimum 3 to 5 years working experience in Insurance Industry
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.
Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified
Let’s continue to grow together!