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Senior Collections Specialist – Lead the Receipting Team in Kuala Lumpur.
Drive journal approval, transaction reconciliation, and audit support for a leading insurance firm.
Job Purpose
To lead the Receipting Team in managing end-to-end receipting operations, including the approval of journal entries, transaction reconciliation, monitoring of unmatched and undetermined transactions, and support for audits requirements. The role also involves resolving receipting issues and monitoring ePayment channels, handling ad hoc tasks, and participating in cross-functional discussions for system and process enhancements.
Key Responsibilities
Daily Operations s Review
- Review and verify daily receipting listings posted by team members to ensure accuracy and completeness.
- Approve journal entries related to premium receipts, adjustments, and intercompany transactions.
- Perform and oversee transaction knockoffs (clearing) of receipts against outstanding balances.
- Monitor and investigate unmatched and undetermined credit transactions , particularly those originating from ePayment channels, ensuring timely resolution and accurate allocation.
- Ensure receipts are processed in a timely manner, supporting policy issuance and financial integrity.
Issue Management
- Act as the primary point of contact for production issues affecting receipting processes.
- Coordinate with IT, Branches, and other relevant departments to resolve transaction issues, system failures, or data mismatches.
- Implement root cause analysis and corrective actions for recurring problems.
Ad Hoc Audit Support
- Manage ad-hoc requests from internal stakeholders related to receipts, journals, or reconciliations.
- Prepare and submit audit documentation, ensuring readiness for internal and external audits.
- Maintain documentation to support compliance and audit trail requirements.
Cross-Functional Collaboration
- Participate in cross-department discussions for new product launches, system enhancements, and business process changes.
- Assess the receipting impact of new initiatives and coordinate system or process updates accordingly.
- Collaborate with underwriting, product, operations, and IT teams to ensure seamless integration of receipting requirements.
Team Leadership & Supervision
- Lead and manage the Receipting Team in achieving daily operational goals and service levels.
- Provide guidance, training, and performance feedback to team members.
- Promote best practices, accuracy, and accountability within the team.
System Enhancements & Process Improvements
- Lead or contribute to receipting-related system enhancement initiatives, including requirement gathering, UAT (User Acceptance Testing), and deployment.
- Identify opportunities for processing automation and efficiency improvements.
- Implement standard operating procedures and strengthen internal controls.
Key Skills & Competencies
- Strong knowledge of receipting, reconciliation, and financial operations in the general insurance industry
- Ability to identify, investigate, and resolve unmatched and undetermined credits (e.g., HQ payments, ePayments)
- Attention to detail with strong analytical and problem-solving skills
- Effective cross-functional collaboration and communication skills
- Team leadership and people management capabilities
- Proficiency in ERP and core insurance systems (e.g., Oracle, SAP)
Education s Experience
- Bachelor’s degree in accounting, Finance, Business Administration, or related field
- 4–6 years of relevant experience in finance or receipting, including 1–2 years in a supervisory/team lead role
- Experience in general insurance or financial services industry is preferred