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Senior Travel Claims Executive – 1-year contract based in Kuala Lumpur
Handle travel insurance claims, ensuring compliance, customer service and efficient resolutions.
Job Summary
Investigate, evaluate and conclude low complexity personal or commercial line claims by following established protocols to ensure that claims are handled in the most effective, efficient way while delivering a customer-centric claims service.
Job Accountabilities - Key Accountabilities
- Capture and update claims data/information in compliance with best practices for low complexity, low exposure to personal or commercial line claims.
- Determine liability by gathering facts.
- Confirm policy existence by identifying coverage on claims. Work to have a timely resolution to claims. Establish timely reserves within authority limit.
- Assess damages.
- Ensure customer service by proactively communicating information, responding to inquiries and following customer protocols.
- Expenses by working within vendor approved networks and managing the scope of work assigned to outside contractors.
- Ensure legal compliance by following laws and regulations and internal control requirements.
- Refer claim to subrogation and fraud teams as needed.
- Protect Zurich's reputation by keeping claims information confidential.
- Understand the current with industry trends and establish personal networks and participate in professional societies.
- Contribute to the team results and participating in projects as needed.
- Follow established claims handling procedures to ensure consistency and quality in claims services.
- Aligned to the organization's Claims Vendor Management strategy.
- Seek assistance from colleagues for more complex issues, to ensure quality and promote continuous learning.
- Provide feedback on business processes and systems to identify opportunities for improvements.
Job Qualifications
- Required:
- Bachelor’s degree in Insurance, Business Administration, Finance, Law, or a related discipline
- Minimum 3–5 years of relevant claims handling experience, preferably in travel insurance claims (medical, trip disruption, personal accident, baggage, etc.)
- Proven experience handling medium to high‑complexity claims, including escalations, discretionary decisions, and sensitive customer cases