Lead Claims Assessor

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Lead Claims Assessor role in Dublin – manage and mentor on risk claims.

Opportunity to drive process improvement and lead a dynamic claims team at Zurich.

Job Information

Title: Lead Claims Assessor Location: Dublin, IE-D, IE

Job Summary

Zurich Life is expanding its Risk Claims Team in line with our growing protection business. We are looking for an ambitious individual who is passionate about delivering an exceptional customer experience at moments that matter most.

Reporting to the Head of Claims, this newly created role is an exciting opportunity to take on a senior position within a dynamic and supportive environment, working across our Individual Protection and Group Protection portfolios. If you have strong technical expertise and enjoy mentoring others, shaping process improvements, and collaborating across teams, this role offers an ideal next step in your career.

This role is a controlled function under the CBI Fitness and Probity Standard.

Your Role

As a Lead Claims Assessor, you will play a key part in ensuring we deliver fair, timely, and compassionate claims decisions. Your responsibilities will include:

• Leading the assessment and signing off on complex Death, Critical Illness, and Income Protection claims.
• Providing coaching, mentorship, and training to junior assessors to support their development.
• Managing customer, employer, and broker queries with professionalism and empathy, representing Zurich Life in the market when required.
• Applying established best practices to consistently meet standards in accuracy, compliance, and service quality.
• Coordinating claim processing and ensuring timely payment of benefits.
• Ensuring all decisions adhere to Zurich’s risk and compliance policies.
• Collaborating closely with internal stakeholders to share insights, resolve queries, and drive continuous improvement.
• Supporting the Head of Claims on strategic initiatives and project work.

Your Skills and Experience

We’d love to hear from you if you have:

• A strong track record in Risk Claim Assessment, ideally across Life, Income Protection, and Critical Illness products; or senior experience in a related area with a Life Insurance Company.
• Excellent attention to detail and a genuine commitment to customer care.
• Confident communication skills, with experience engaging with customers, employers, and brokers.
• Proficiency in Microsoft Word and Excel.
• The ability to manage competing priorities and work effectively under pressure.
• A collaborative mindset and willingness to support team development.
• The ability to meet and maintain CBI Minimum Competency Code requirements.
• German language skills (an advantage but not required).
• 3rd level qualification and / or relevant professional qualifications such as Actuarial, Legal or medical/Nursing would be an advantage.

Additional Information

Primary work location is Blackrock, Co.Dublin.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand, Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

Equal opportunity

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Role Availability

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.