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Join Zurich's Customer Services team in Douglas, a role focused on policy support and customer care.
Apply now to be an essential part of our dynamic, inclusive environment.
Location
Location: Douglas, Isle of Man
The opportunity
We’re excited to offer a fantastic opportunity to join our dedicated Customer Services team.
Our purpose goes far beyond policies and premiums, we’re here to support customers with clarity, confidence, and care as they navigate important decisions. If you’re passionate about delivering exceptional service and enjoy working in a dynamic, people-focused environment, this role could be a great fit for you.
What you’ll do
As a Customer Services Administrator, you’ll be at the heart of our customer journey. You will:
- Own customer requests end-to-end, from policy reinstatements to surrender requests.
- Connect with customers, gathering information, offering updates, and providing a genuinely supportive experience.
- Maintain accurate records by updating key details in our systems with precision.
- Investigate customer requests, collaborating with colleagues to reach the best possible outcome quickly.
- Stay compliant with all company and regulatory guidelines.
- Grow your skills by joining regular team meetings, training sessions, and knowledge‑sharing opportunities.
What we’re looking for
You’ll shine in this role if you are:
- Experienced in customer service within the insurance/financial services industry — industry-specific experience is essential for this role.
- Warm, approachable, and a natural communicator who enjoys helping people.
- Someone who values accuracy, organisation, and attention to detail.
- Comfortable with Microsoft Office and open to learning new systems.
- A supportive team player who can also manage tasks independently.
- Experienced in customer service — and if you have industry experience, even better!
Why you’ll love working with us
- A modern, supportive, and forward-thinking office environment.
- A team that values people, celebrates achievements, and works collaboratively.
- Opportunities to grow, develop, and enhance your skillset.
- The chance to make a meaningful difference in customers’ lives every day.
Our culture
At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.
We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.