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Claims Solutions Consultant role in Bratislava – hybrid, 5+ years BA experience, German language a plus.
Shape Life & Health Claims tech, leading biz analysis & solution design across global programs.
Title
Claims Solutions Consultant (German language is an advantage) (Hybrid)
About the Role
The L&H Claims Solutions team is seeking a Claims Solutions Consultant to lead customer-facing business analysis efforts across major claims technology programs. In this pivotal role, you will oversee end-to-end requirements gathering and translate strategic priorities into well-defined, actionable business requirements.
Acting as the connective link between Claims, Technology, Data, and Product teams, you will guide the analysis discipline, drive consistency and quality in requirements, and ensure that solutions deliver measurable business value across regions and markets.
Key Responsibilities
Business Requirements & Solution Definition
Drive end-to-end, customer-facing, business requirement elicitation activities on large-scale technology programs.
Elicit, analyze, and document business, functional, and non-functional requirements.
Support product leads through the development of user stories, process flows, business rules, acceptance criteria, data definitions, and use cases.
Ensure traceability between business objectives, requirements, design decisions, and delivered solutions.
Program Collaboration & Delivery Support
Partner with program and project managers, product managers, architects, and engineering leadership to ensure alignment between requirements and solution design.
Support sprint planning, prioritization, and scope management.
Identify, articulate, and manage requirement-related risks, issues, dependencies, and decisions.
Stakeholder Engagement
Lead workshops, interviews, and cross-functional design sessions with Claims, Operations, Technology, Finance, Data, and external partners.
Build trusted partnerships with senior stakeholders across markets and business units.
Communicate complex concepts clearly and concisely to technical and non-technical audiences.
Quality, Governance & Continuous Improvement
Contribute to program governance through consistent documentation, decision tracking, and reporting.
Ensure alignment between analysis output and strategic claims transformation objectives.
Promote continuous improvement of tools, processes, and delivery practices within the analysis discipline.
About You
Required Qualifications & Experience
Minimum 5 years’ experience as a Business Analyst, Solutions Consultant, or similar role within insurance, financial services, or enterprise SaaS.
Demonstrated ability to lead business analysis (including UX/UI solutioning and service design) for large-scale, complex technology programs.
Minimum 3–5 years’ experience in a client-facing role.
Strong command of technical requirements, business process design, data analysis, and solution definition.
Advanced skills with process visualization tools such as Visio, Lucidchart, Miro, or similar platforms for documenting workflows, user journeys, and system interactions.
Working knowledge of system integration concepts in a SaaS environment, including APIs, data flows, and middleware, with the ability to define and support integration requirements. Proven experience engaging senior business and technical stakeholders to align solution design with business needs.
Skilled in Agile, Waterfall, and hybrid delivery frameworks.
Exceptional communication, analytical, and problem-solving skills.
Bachelor’s degree in business, information systems, technology, or related field
Experience influencing senior and executive leaders to drive clarity, prioritization, and decisions.
Preferred Skills & Experience
Knowledge of insurance claims processes (e.g., assessment, adjudication, settlement, investigation).
Experience with modern claims platforms, workflow systems, automation technologies, or data-driven solution design.
Experience with Product Owner responsibilities in an Agile environment
Exposure to change management and operating-model transformation.
Industry certifications (IIBA CBAP, PMI-PBA, Agile/Scrum certifications, Lean Six Sigma) are advantageous.
Language skills (German\French) desired.
Hybrid Work Model
Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.
Salary and Benefits
For Slovakia the base salary range for this position is between EUR 2,200 and EUR 3,600 per month (for a full-time role). The specific salary offered considers:
• the requirements, scope, complexity and responsibilities of the role,
• the applicant’s own profile including education/qualifications, expertise, specialization, skills and experience.
In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.
Our company
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Legal Notice
We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.