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Actuarial Operations Administrator in Dublin, hybrid, part or full time, improving risk & customer experience.
Handle policy maintenance, automate processes and support operational risk for Zurich Life Assurance.
Job Summary
Zurich Life Assurance plc is looking for an Actuarial Operations Administrator to join the Actuarial Operations Department. This team is dedicated to improving the operational risk and control environment and confirming that operational systems, processes and controls are delivering outcomes in line with policy terms and conditions as well as actuarial practice standards specified by the Chief Actuary. The successful candidate will be a highly quick learner with excellent accuracy and attention to detail skills. This individual will be enthusiastic and keen to provide top quality service with an aim to improve the end-to-end experience of dealing with Zurich for customers and brokers.
Your Role
As an Actuarial Operations Administrator your main responsibilities will include, but not necessarily be limited to, the following:
- Regular bulk maintenance of policies, including anniversary processing and communications
- Processing complex customer replies resulting from anniversary processing
- Maintenance and understanding of product rules on the administration system
- Maintain, automate and improve existing processes
- Confirm that operational systems, processes and controls are delivering outcomes in line with policy terms & conditions and actuarial practice standards specified by the Chief Actuary;
- Work with Actuarial Corporate and Operations teams; in particular Service Quality and Project Delivery to improve service quality and the operational risk & control environment; and ensure quality and integrity of data inputs to Finance, Actuarial and other ‘second line of defence’ users of company data;
- Systematically develop their personal portfolio of skills within the area to improve the resilience and flexibility of the team
- Be a key team member of a cohesive, professional & informed team, keeping customer outcome as the focus
Your Skills and Experience
As an Actuarial Operations Administrator your skills and qualifications will include:
- Ability to interpret and understand policy terms and conditions and actuarial practice standards
- Strong numeracy and analytical skills, problem solving and ‘thinking outside the box’ abilities
- Excellent knowledge of Life Assurance and Pension products would be an advantage
- You will have excellent accuracy and attention to detail
- You will display excellent interpersonal skills
- You will possess excellent organisational skills and display the ability to manage your time and workload as required, while displaying a flexible approach to your work and learning.
- You will demonstrate the ability to communicate effectively both verbally and in writing
- You will be a highly motivated quick learner, with a commitment to developing a culture of curiosity and accountability
- You will be comfortable with handling data
- You will be curious
- You will be committed to achieving excellent customer outcomes
- You will be enthusiastic and keen to provide top quality service with an aim to improve the end-to-end experience of dealing with Zurich for customers and brokers
Additional Information
Primary work location is Blackrock. Position is Dublin-based. This is a hybrid role which will require 2-3 days in office (Blackrock) per week.
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.
Who we are
Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!