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Join Zurich as a Claims Analyst in Kuala Lumpur on a 6‑month contract. Shape customer‑centric claims solutions and grow your insurance career.
Handle personal & commercial claims with focus on efficiency, compliance, and growth. Ideal for fresh graduates with analytical skills.
Job Summary
With moderate direction, handles single and multi-party personal or commercial line claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer‑centric claims service.
Job Accountabilities - Key Accountabilities
- Document claims file by accurately capturing and updating claims data/information.
- To determine liability by gathering and analyzing relevant facts.
- Analyse and determine policy coverage.
- Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate.
- Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits.
- Assess damages.Negotiate settlement of claim by establishing an appropriate negotiation strategy.
- Meet quality standards by following best practices.
- Ensure customer service by proactively communicating information, responding to inquiries, following customer protocols.
- Aligned to the organization's Claims Vendor Management strategy.
- Ensure legal compliance by following laws and regulations and internal control requirements.
- Refer claim to subrogation and fraud teams.
- Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.
- Protect Zurich's reputation by keeping claims information confidential.
- Understand the current with industry trends and establish personal networks and participate in professional societies.
Job Qualifications
Required:
- Bachelor’s Degree in Insurance, Business Administration, Finance, or related disciplines
- Fresh graduates are encouraged to apply; internship or exposure to insurance/claims will be an added advantage
Preferred:
- Strong analytical and problem‑solving skills with the ability to assess and interpret information
- Good attention to detail and accuracy in handling documentation and data
- Good communication and interpersonal skills to liaise with internal and external stakeholders
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know‑how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
Location(s): MY - Kuala Lumpur
Schedule: Full Time