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CLAIMS CONSULTANT – CLUB MARINE – BAYSIDE, MELBOURNE
Full-time permanent opportunity with great staff benefits
Hybrid and Flexible working arrangements
Location Bayside Melbourne
Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of the Global Allianz Group. When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way.
What if you could put the customer at the heart of everything you do?
We are currently seeking an energetic and passionate individual to join our National team as a Claims Consultant. Working in a team of Claims Specialists, you will be part of a supportive team pursuing excellence in customer service.
As a Club Marine Claims Consultant, you'll be there to assist our customers when they need us most. You will demonstrate strong problem-solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to every customer.
About the role
- Processing all incoming insurance claims in accordance with legislative requirements
- Provide timely and effective responses to customer enquiries,
- Develop customer relationships, understand customer requirements, and deliver a positive trusted customer experience.
- Deliver consistent and appropriate high level of customer service at all touch points
About you
- Demonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience to sustain and enhance the customer base.
- Technical knowledge of relevant lines of insurance and associated legislation.
- Excellent verbal and written communication skills,
- Proactive approaches to problem solving with strong decision-making capabilities.
- Ability to recognise, avert, manage and escalat[e] conflicts
- High attention to detail by completing tasks with thoroughness and accuracy
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- General knowledge of Boats will be highly regarded
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About our culture
At Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
Important Notice:
Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’ allianz.customerservice@gmail.com ’” or ’ allianz-support@yahoo.com ’, it is not from Allianz and may likely be a scam.
Examples of official Allianz email addresses: john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com
If you are unsure about an email, please contact Allianz directly through our official website or customer service number.
Your security is our priority.