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Senior Claims Officer – Extended Warranty handling, automotive expertise, AI fraud detection, and bilingual (EN/FR/IT).
Join Allianz’s global automotive team in Bucharest, combine technical knowledge with customer support and predictive analytics.
Claims Officer Motor Extended Warranty with IT and FR
Warranty Claims Assessor : Automotive
Are you passionate about the automotive industry and have solid technical knowledge of vehicles? Join our team and contribute to managing warranty claims for leading automotive brands.
What you will do:
- Handle warranty claims through an online portal
- Review documents and decide whether claims are approved or rejected
- Ensure all claims meet policy terms and conditions
- Communicate with dealers/service partners regarding claim status
- Monitor claims and ensure they are processed within deadlines
- Identify potential fraud cases and elevate when needed
- Handle more complex cases or complaints when required
Must-have requirements:
- Prior experience in the automotive industry (preferably technical/mechanical)
- Good understanding of motor vehicle systems
- Fluency in one of the following language combinations:
- English & French
- English & Italian
- Italian & French
- Experience working with customers or partners (customer support or similar)
- AI and Machine Learning Utilized for predictive analytics and fraud detection.
- Artificial Intelligence (AI) General AI applications in customer service and claims processing.
- Business Intelligence Important for decision-making and strategic planning.
- Strong attention to detail and good organizational skills
- Ability to manage multiple tasks at the same time
Nice to have:
- Technical certification (e.g. Motor Vehicle Technician or similar)
- Experience with warranty or claims processes
What we offer:
- Opportunity to work with international automotive brands
- Stable and professional work environment
- Career growth opportunities
To Recruitment Agency:
Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off‑PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non‑payment of fees.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.