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Join Allianz Partners as a Customer Care Advisor handling health insurance queries 24/7 in Kuala Lumpur.

Competitive salary, shift allowance, performance bonus, and growth opportunities in a supportive, inclusive workplace.

Are you a customer service professional looking to take your career into a globally connected, purpose-driven environment? At Allianz Partners, we help people navigate life's unexpected moments with empathy, clarity, and action — and our Customer Care team in Kuala Lumpur is at the heart of that mission. Based at Wisma UOA Centre, KLCC, you will join a team of 10–20 specialists serving as the first point of contact for customers, brokers, and medical providers worldwide — handling real-time health insurance queries, claims coordination, and hospitalisation support around the clock. This is a full-time, permanent position operating on a 24/7 rotating roster including nights and weekends, offering shift allowances, a competitive benefits package, and genuine opportunities to grow within a global organisation.

What You'll Do

Be the first point of contact via phone and email for customers, brokers, and providers — handling coverage, claims, hospitalisation, and general queries with empathy and clarity
Resolve complaints professionally and coordinate solutions with internal teams to ensure timely, positive outcomes
Liaise with hospitals, providers, and our medical team on admissions and care coordination
Accurately log all interactions and maintain up-to-date case documentation to enable smooth handovers and timely resolutions
Triage and route cases to the right teams, following up through to resolution
Support basic app and system troubleshooting and raise IT tickets when needed
Build strong product and system knowledge to become a trusted resource for common queries within the team
Contribute ideas and feedback to continuously improve processes and customer experience

What You'll Bring

Experience in a call centre or customer service role
Clear, empathetic communicator in English; proficiency in Mandarin, Cantonese, or Bahasa Malaysia is a strong advantage
Calm under pressure, solutions-focused, and attentive to detail
Confident with Microsoft Office and quick to learn new systems and CRM platforms
Familiarity with AI-powered customer service tools or digital case management systems is a plus
Team player with a strong sense of ownership and follow-through
Fully flexible to work a 24/7 rotating roster including nights and weekends — mandatory for this role

What We Offer

Competitive base salary
Shift allowance on top of base salary
Quarterly performance incentive bonus
Employer EPF contribution of 15%
Employee Share Purchase Plan (ESPP)
Flexible benefits budget to support your individual needs
Full medical and hospitalisation coverage — including outpatient, specialist, and inpatient care
SOCSO contributions in line with Malaysian statutory requirements
Annual leave and public holidays in line with Malaysian employment standards
A wide variety of learning and development courses and targeted development programs to support your growth
International mobility and career progression opportunities within Allianz Partners' global network
A modern, collaborative office at Wisma UOA Centre, KLCC, Kuala Lumpur

Who We Are

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions across travel, health, automotive, and home assistance. Present in over 75 countries, we combine the strength of the Allianz Group with a local, customer‑first approach. In Malaysia, our Kuala Lumpur team is part of a growing hub supporting customers and partners across the globe. At Allianz Partners, we are committed to building an inclusive workplace where every team member can grow, contribute, and thrive — and we welcome applicants from all backgrounds and experience levels. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

To Recruitment Agencies

We have an in‑house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. Please do not contact hiring managers directly.

Job Reference

Customer Care Advisor - Health Insurance (Rotating Shifts)