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Senior Incident Management Specialist at Allianz, India – 5+ years ITSM experience with ServiceNow expertise, ITIL Foundation, Agile/DevOps environment.
Drive incident resolution, change & release management, collaborate across teams, with strong analytical and communication skills.
Required
- University Graduate degree (mandatory).
- Minimum 5 years of experience in IT Service Management (ITSM), with a focus on incident, change, and release management.
- Strong knowledge of ITIL frameworks and best practices.
- Hands-on experience with ITSM tools (e.g., ServiceNow, Jira Service Management, or similar).
- Solid understanding of DevOps principles and practices, including CI/CD pipelines and deployment processes.
- Proven ability to manage and resolve complex incidents in a fast-paced environment.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
Preferred
- ITIL certification (Foundation or higher).
- Experience working in an Agile or DevOps environment.
- Familiarity with cloud platforms (e.g., AWS, Azure, or Google Cloud).
- Knowledge of scripting or automation tools to support incident and release management processes.
Key Competencies
- Proactive and results-oriented mindset.
- Strong organizational and multitasking skills.
- Ability to work under pressure and meet tight deadlines.
- Collaborative team player with a customer-focused approach.
- Exposure to AI tools is an additional advantage.
Company Overview
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.
Equal Opportunity Statement
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.
Note
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.