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Assistant Manager/Manager – Marine Claims in Kuala Lumpur: lead marine claims operations and drive fraud detection.
Build your career with Allianz: managing teams, automating processes, and leveraging ChatGPT to streamline claims.
Job Summary
Supervising and managing Marine Claims in the following areas:
- Management & Administration
- Performance Management
- Fraud Management
- Claims services
- Functional business analyst
- Claims processing & assessment
Key Responsibilities
To perform the following duties for the respective units under Claims Specialty.
- Distribution of tasks based on quantity and expertise.
- Organizing production of work and workforce i.e. productivity, allocation of resources.
- Providing guidance, direction, leadership and support to subordinates.
- People development for succession planning and personal career growth.
- Monitor outstanding claims file with Adjusters and / or Solicitors.
- Prepare report for internal monitoring of TAT and claims ratio.
- Confirm coverage and assess claims.
- Identify potential fraud through system and manual triggers. Proceed with investigation of the potential fraud through Adjusters, police report etc.
- Attend to claims query from Customer, TP, Agents, Brokers, Branches and Claims Hub.
- To assist Business Development Managers in business acquisition.
- Identifying processes which can be automated and perform enhancement in Merimen / OPUS.
Key Requirements
- Experienced in handling and process in Marine Insurance
- At least 3 years of experience in managing a team in Marine Insurance claims
- Familiar with the use of ChatGPT for tasks simplification
- Good problem solver
Company Information
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
Join us. Let's care for tomorrow.
Equal Opportunity Statement
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.