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Join Allianz Singapore as a Customer Service Representative—help shape the fastest-growing General Insurance company for 6 months.

Looking for a 3-year experience customer service pro? Work with AI tools like ChatGPT and Microsoft CoPilot in a dynamic insurance environment.

Title

Customer Service Representative (6 months contract)

Location

Singapore, Singapore, 068897

Entity: Allianz Insurance Singapore

Within a span of just four years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to excellence. AIS takes great pride in being certified as a Great Place to Work, a reflection of our commitment to fostering a thriving and employee-driven business culture.

This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Key Responsibilities

Attend to all customer enquiries and requests via all communication channels promptly and professionally
Manage and resolve customer complaints and esc… when necessary to provide appropriate solutions and alternatives
Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
Maintain accurate and up-to-date customer records and policy documentation in the company’s database
Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Qualifications and Skills

Diploma / Degree in any field
GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
Must be COMGI, BCP, PGI and HI certified
Minimum 3 years of experience in General, Health and Life Insurances, and call center environment
Prior experience in customer service or insurance-related roles will be considered
Possess knowledge and understanding of the service to sale model
Ability to work independently and collaboratively in a fast-paced environment
Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
Excellent customer service phone etiquette
Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
AI-Skills e.g. ChatGPT and Microsoft CoPilot an advantage

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Equal Opportunity Statement

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.