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Internship in Customer Experience & Insights at Allianz – Kuala Lumpur.
Support outreach, data analysis, social listening and AI-powered insights for 3‑6 months.
Title: Internship, Customer Experience & Insights
Location: Kuala Lumpur, Malaysia
Responsibilities
- Support the implementation of always-on customer outreach and engagement initiatives
- Assist in identifying and developing target customer segments for engagement communications
- Support survey setup, testing, and launch activities
- Perform basic data analysis and create charts/visuals for monthly reporting
- Gather and compile secondary research to support customer communication content development
- Analyse verbatim survey feedback, including coding and thematic clustering
- Monitor and analyse consumer sentiment through social listening activities
- Assist in tracking campaign performance, conduct benchmarking, and provide actionable insights to support business targets
Important to your success:
- Currently pursuing or recently completed a Diploma or Bachelor’s Degree
- Proficient in Microsoft Excel and PowerPoint (preferred)
- Strong communication and presentation skills
- Willingness to travel for events when required
- Able to commit to a 3‑6 month internship/contract period
- Ability to leverage AI tools (e.g., ChatGPT) to automate routine tasks and enhance productivity
- Location: Menara Allianz Sentral ( Near KL Sentral)
Disclaimer
Disclaimer: Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.
Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let’s care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.