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Job opening: Claim Validator – Home. Focus on cost control, validation, and quality in insurance repairs.
Based in Adelaide, South Australia, onsite.
Claims Validator
Claims Validator
This role is focused on cost control, validation, and performance management across a network of builders and trades delivering insurance repairs .
Core Purpose
Core Purpose
Validate and control costs of insurance repair work while ensuring:
- Accurate scoping & estimating
- Partner performance meets standards
- Strong customer outcomes
Key Responsibilities
Key Responsibilities
1. Cost Control & Validation
Review and validate scopes, methods, and pricing
Negotiate with builders and trades
Benchmark costs against industry standards
Identify opportunities to reduce repair costs
Ensure billing accuracy and financial compliance
2. Network / Partner Management
Manage relationships with builders & trade partners
Coach partners on:
- Report writing
- Scope accuracy
- Documentation
Drive performance against KPIs (timelines, quality, service)
3. Quality Assurance
Establish quality control checks for:
- Reports
- Quotes
- Scopes
Ensure accuracy before submission
Improve quote precision and scope clarity
4. Customer & Client Service
Provide high-quality communication and follow-through
Resolve conflicts and issues
Deliver strong customer experience internally and externally
5. Repair / Claims Oversight
Monitor claims for:
- Validity
- Cost containment
Ensure cost savings are applied where appropriate
6. Work Health & Safety (WHS)
Actively manage and monitor WHS compliance
Ensure network adheres to safety standards
Key Skills Required
Key Skills Required
Technical / Industry
Trade qualification (ideally Carpentry )
Strong estimating experience (essential)
Knowledge of:
- Construction processes
- Insurance repair environment
- Cost benchmarking
Financial
- Strong commercial acumen
Ability to:
- Analyse costs
- Negotiate pricing
- Manage budgets
Problem Solving
Fast, practical decision-making
Ability to resolve complex scope/cost issues
Communication
Strong stakeholder engagement skills
Ability to influence builders/trades
Clear written reporting and documentation
Ideal Background
Ideal Background
Candidates will likely come from:
- Insurance building / property claims
- Construction estimating roles
- Loss adjusting / desktop assessing
- Trade-based roles moving into office-based validation
Behavioural / Cultural Fit
Behavioural / Cultural Fit
- High professionalism and resilience
- Able to work under pressure and meet deadlines
- Strong team collaboration + ability to work autonomously
- Customer-first mindset
- Adaptable and agile
Key Success Metrics
Key Success Metrics (KPIs)
- Cost savings achieved
- Quote / scope accuracy
- Turnaround times
- Partner performance
- Customer satisfaction
- Compliance with WHS and reporting standards
Simple Role Translation
Simple Role Translation
In plain terms: “You’re the person who checks, challenges, and approves repair costs and scopes—making sure the company doesn’t overpay, work is done properly, and partners perform well.”
Company Information
94966 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
Equal Opportunity Statement
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.