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Assoc. Director – Group EB Broker overseeing new and renewal business in Bangkok.
Lead broker engagement, analytics, and customer satisfaction initiatives with Allianz.
Job Overview
Provides consultation to team members in managing new and renewal business via the Broker Channel. Tracks and monitors sales performance for both new and renewal business, and defines initiatives to reduce claim activities and loss ratio. In addition, this role includes managing customer satisfaction and complaints.
1) New Business Sales Management
- Drive new business growth through strategic broker engagement for both AZAY and AAGI
- Build and maintain strong relationships with key brokers
- Analyze sales performance and identify growth opportunities
- Collaborate with internal teams to deliver competitive solutions
- Lead and support team members in achieving sales targets
2) Renewal Business – Maintain Persistency
- Drive renewal performance and ensure high retention rates across broker accounts
- Build and maintain ongoing relationships with brokers to strengthen client loyalty
- Lead renewal negotiations with underwriters to achieve optimal outcomes for clients and the company
- Share outstanding issues/problems with relevant stakeholders
- Resolve issues efficiently and ensure seamless renewal processes
3) Customer Satisfaction and Complaint Management
- Oversee customer and broker satisfaction
- Act as the escalation point for complex customer or broker issues and ensure timely resolution
- Define actions required to improve partner/customer satisfaction and reduce complaints
- Drive continuous improvement initiatives to enhance service quality
- Ensure effective communication and regular updates to partners regarding products, services, and processes
Qualifications
Bachelor’s degree in Business Administration, Economics, or a related field
Minimum of 8 years’ experience in Group Employee Benefits within Life Assurance or Broker businesses
Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.
Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let’s care for tomorrow.